Metro by T-Mobile (MetroPCS) Settlement

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The NYC Department of Consumer and Worker Protection (DCWP) recently settled a lawsuit against T-Mobile USA, Inc. and MetroPCS New York, LLC, which operated “Metro by T-Mobile” or “MetroPCS” stores or contracted with independent dealers to operate “Metro by T-Mobile” or “MetroPCS” stores (“Metro Stores”) DCWP alleged that consumers were deceived at Metro Stores in New York City.

A Claims Fund has been set up to compensate people who (i) purchased a used phone believing it was new, (ii) were overcharged at a Metro Store, or (iii) were unable to complete a return at a Metro Store within 30 days of their purchase. Please note that your claim related to used phones or overcharging must have occurred in New York City after September 5, 2016. Your claim related to return issues must have occurred in New York City between September 5, 2016 and October 31, 2019.

To file your claim, fill out this form. If you have more than one claim, then submit each claim separately. DCWP will review your claim.

The deadline for filing your claim is June 23, 2022.

Asterisk indicates required field.

Destin Reed *

destinreed030@gmail.com

What kind of proof of the transaction do you have? (Check all that apply. You must have some kind of proof of payment.) *

Receipt

Credit or debit card statement

Lease or leasing documents

Other

Other:

Required

Address of Metro Store where the transaction occurred *

Have you ever made a complaint about this transaction in the past?

Yes, I complained to 311, DCA, or DCWP

Yes, I complained to the Better Business Bureau (BBB)

Other

Not sure/don't remember

Clear selection

Which of the following is your reason for filing this claim? (If more than one applies, then fill out a separate claim for each one.) *

I bought a phone from the Metro Store that I believed was new, but now I think it used or refurbished.

The Metro Store overcharged me or charged me for a service I did not want.

I tried to return an item to the Metro Store within 30 days of purchasing it, and the Metro Store would not accept the return.

If your claim is about a used phone, how much did you pay for it?

If your claim is about an overcharge, please select the type of overcharge.

The Metro Store added sales tax twice.

The Metro Store charged me more than $10 for a sim card.

The Metro Store sold me an item for a higher price than was advertised at the time.

The Metro Store charged me for a service I did not request or want.

The Metro Store charged me for something it said would be free.

Clear selection

If your claim is about an overcharge, how much were you overcharged by?

If your claim is about a rejected return, how much did you pay for the item you wanted to return?

Have you ever received compensation or a refund for this claim? *

Yes

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