I feel encouraged to come up with new and better ways of doing things

My work gives me a feeling of personal accomplishment.

I have the tools and resources to do my job well.

On my job, I have clearly defined quality goals.

The Company does an excellent job of keeping employees informed about matters affecting us.

When a customer is dissatisfied, I can usually correct the problem to their satisfaction.

I understand why it is so important for (Company name) to value diversity (to recognize and respect the value of differences in race, gender, age, etc.)

My job makes good use of my skills and abilities.

My supervisor’s manager visibly demonstrates a commitment to quality.

Senior managers visibly demonstrate a commitment to quality.

How satisfied are you with the information you receive from management on what is going on in your division?

How satisfied are you with your involvement in decisions that affect your work?

Considering everything, how satisfied are you with your job?

How satisfied are you with the information you receive from management on what’s going on in the company?

How satisfied are you with your opportunity to get a better job in this company?