Section 1 of 2
RSFC Alma/Primo Satisfaction Survey
The Chancellor's Office is interested in gathering the views of the functional committees regarding Ex Libris for use in communicating our current satisfaction with Ex Libris and the products we jointly use.
Please fill out this survey to share your experiences using Alma/Primo for tasks related to Resource Sharing (CSU+) workflows. The RSFC will assess the responses and report the top issues to Ex Libris to hopefully be resolved in 2022.
Please complete this survey by Friday, December 10th. There can be multiple responses from each campus so please encourage all CSU+ and Resource Sharing staff to fill out the survey!
Please fill out this survey to share your experiences using Alma/Primo for tasks related to Resource Sharing (CSU+) workflows. The RSFC will assess the responses and report the top issues to Ex Libris to hopefully be resolved in 2022.
Please complete this survey by Friday, December 10th. There can be multiple responses from each campus so please encourage all CSU+ and Resource Sharing staff to fill out the survey!
Name (optional)
Name (optional)
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Campus
Campus
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1.
Bakersfield
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Channel Islands
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Chico
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Dominguez Hills
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East Bay
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Fresno
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Fullerton
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Humboldt
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Long Beach
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Los Angeles
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Maritime Academy
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Monterey Bay
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Moss Landing
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Northridge
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Pomona
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Sacramento
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San Bernardino
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San Diego
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San Francisco
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San Jose
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San Luis Obispo
22.
San Marcos
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Sonoma
24.
Stanislaus
25.
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What is the top Alma or Primo VE issue currently affecting your functional area?
What is the top Alma or Primo VE issue currently affecting your functional area?
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On a scale of 1-5, how impactful is the issue to your community of practice?
On a scale of 1-5, how impactful is the issue to your community of practice?
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Not urgent
Critically urgent
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1
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Label (optional)
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Label (optional)
Answer key
(0 points)
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What is the next highest impact Alma or Primo VE issue currently affecting your functional area?
What is the next highest impact Alma or Primo VE issue currently affecting your functional area?
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Answer key
(0 points)
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On a scale of 1-5, how impactful is the issue to your community of practice?
On a scale of 1-5, how impactful is the issue to your community of practice?
Question Type
Short answer
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What is the third highest impact Alma or Primo VE issue currently affecting your functional area?
What is the third highest impact Alma or Primo VE issue currently affecting your functional area?
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Answer key
(0 points)
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On a scale of 1-5, how impactful is the issue to your community of practice?
On a scale of 1-5, how impactful is the issue to your community of practice?
Question Type
Short answer
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Critically urgent
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1
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5
Label (optional)
Answer key
(0 points)
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What is the fourth highest impact Alma or Primo VE issue currently affecting your functional area?
What is the fourth highest impact Alma or Primo VE issue currently affecting your functional area?
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Answer key
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On a scale of 1-5, how impactful is the issue to your community of practice?
On a scale of 1-5, how impactful is the issue to your community of practice?
Question Type
Short answer
Paragraph
Multiple choice
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File upload
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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What is the fifth highest impact Alma or Primo VE issue currently affecting your functional area?
What is the fifth highest impact Alma or Primo VE issue currently affecting your functional area?
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Answer key
(0 points)
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On a scale of 1-5, how impactful is the issue to your community of practice?
On a scale of 1-5, how impactful is the issue to your community of practice?
Question Type
Short answer
Paragraph
Multiple choice
Checkboxes
Dropdown
File upload
Linear scale
Rating
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Multiple choice grid
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Date
Time
Not urgent
Critically urgent
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Label (optional)
5
Label (optional)
Answer key
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Section 2 of 2
Final questions
On a scale of 1-10, how responsive is ExL Support in addressing issues in your functional area?
On a scale of 1-10, how responsive is ExL Support in addressing issues in your functional area?
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Non-responsive
Always responsive
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Any comments on why ExL Support received that score?
Any comments on why ExL Support received that score?
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What needs does your functional area have that require Alma and/or Primo VE development to address?
What needs does your functional area have that require Alma and/or Primo VE development to address?
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Anything else I should know about your functional area's satisfaction with Ex Libris?
Anything else I should know about your functional area's satisfaction with Ex Libris?
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