QUESTIONNAIRE
I pranay dixit students MBA 3th semester of Prestige Institute of Management, Gwalior are  undergoing a major research  project on the titled of “AN EMPIRICAL STUDY OF ONLINE SHOPPING CUSTOMER SATISFACTION IN INDIA: A HOLISTIC PERSPECTIVE” that is a part of my MBA programme. The collected information will be used strictly for academic purpose only and the identity of the respondent shall remain confidential.
Please indicate your level of satisfaction based on your online shopping using shopping websites in India. Where 1 indicate you are strongly dissatisfied and 5 indicate you are Strongly satisfied.
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Kindly tell us when you have done your last purchase online
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Which websites you use usually
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Reviews of others customer about the past experience of product. Kindly indicate your satisfaction level.
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Reviews of others customer about the website authentication. Kindly indicate your satisfaction level.
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Reviews of others customer about the delivery of the products by the website. Kindly indicate your satisfaction level.
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Reviews of others customer about the customer services of the website. Kindly indicate your satisfaction level.  
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Website easily runs on slow internet connection. Kindly indicate your satisfaction level.
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Websites is compatible with the browser. Kindly indicate your satisfaction level.
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Website not require add-on to display content .Kindly indicate your satisfaction level.
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I can easily find all the product  on Shopping websites. Kindly indicate your satisfaction level.
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Merchandise purchase procedure is fast and easy in the websites. Kindly indicate your satisfaction level
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Website which has a good navigation facility. Kindly indicate your satisfaction level.
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Website which has 24X7 customer support. Kindly indicate your satisfaction level.
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Through e-mail customer services. Kindly indicate your satisfaction level.
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Through toll free number customer service. Kindly indicate your satisfaction level.
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Website which provides secure payment option. Kindly indicate your satisfaction level.
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Website which has third party certification like SSL certification. Kindly indicate your satisfaction level.
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Website which does not store financial data. Kindly indicate your satisfaction level.
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Various Modes of payment option  available on the website. Kindly indicate your satisfaction level.
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Website which has EMI facility for payment. Kindly indicate your satisfaction level.
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Website which has cash on delivery facility for payment. Kindly indicate your satisfaction level
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Availability of wide variety of product on websites. Kindly indicate your satisfaction level.
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Website offers exclusive and specialist products. Kindly indicate your satisfaction level.
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Website which provide discount on products. Kindly indicate your satisfaction level.
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Website which provide gift item with the product. Kindly indicate your satisfaction level.
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Website which gives quick delivery.  Kindly give your satisfaction level.
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Website which gives order tracking facility of transit product. Kindly give your satisfaction level.
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Website which provide free shipping facility of product. Kindly give your satisfaction level.
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Website not displaying the advertisement. Kindly give your satisfaction level.
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Website displaying technical details of the product. Kindly give your satisfaction level.
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Website not showing pop-up advertisement along with product detail. Kindly give your satisfaction level
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Commitment of product delivery within the stipulated time. Kindly give your satisfaction level.
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Commitment for changing damage product after delivery. Kindly give your satisfaction level.
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Overall  experience with the product available on the website.Kindly give your satisfaction level.
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Overall shopping experience on the website.Kindly give your satisfaction level.
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Overall experience with the website.KIndly give your satisfaction level.
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Personal Information
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