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Aceon Data Recovery Submission Form
If you have any questions, please contact us at 604 224-4357 or 1 866-268-3792.

Once you submit this form you will receive an email with instructions.
Printable Version here...
https://docs.google.com/document/d/1V69Yz0yyHkrFKUVxD_M0Fnpe7Ily6VW2HW40n4Zv2HU/edit?usp=sharing

Client Full Name
Your answer
Company Name
Your answer
Email Address
Your answer
Mobile/Cell Phone Number
Your answer
Street Address
Your answer
City
Your answer
Province
Your answer
Country
Your answer
Postal/Zip Code
Your answer
Credit Card Number
The card is only charged at the end of the procedure. Payment is received before data is released
Your answer
Credit Card Expiry Date
Your answer
Credit Card CVC
The 3 digit code on the back of the card
Your answer
Type of Device
Device (Manufacturer)
Your answer
Model of Device
Your answer
Serial number of Device
Your answer
Operating System of the Device
Windows/Mac/Linux/Other/ or Data Drive
Your answer
Circumstances of failure
Please be detailed. Was the drive dropped? Did it get wet etc.
Your answer
If your computer has a password please enter it here.
Your answer
What is the most important data
Please list any critical folders, files or file extensions. What programs did you use that are critical. i.e. Microsoft Word, Quickbooks, Pictures etc.
Your answer
Do you require a destination drive from Aceon
We will contact you with a price depending on the size of the data recovered
If you are providing the destination drive then please provide the Make, Model and Serial Number Below.
Don't worry if you can't find the serial number - We ask that this drive is empty and bigger than the original.
Your answer
Do you require rush service.
4 business days is Super Rush 100% Surcharge, 8 business days is Rush 50% surcharge, Standard service is 15 business days is standard charge. Rush service are approximations. There is no guarantees with data recovery.
Is this a Raid Array Recovery
If you don't know then say "No". We will contact you for specifics if it is.
Are you authorized to have this data recovered?
You must be the owner of the drive or working on behalf of the owner or company.
Do you require the original drive back.
There is a $125 re-assembly charge if the drive needs physical recovery. That is only applied on clean room cases.
TERMS AND CONDITIONS - REQUIRED SECTION
1) Aceon Data Recovery is not responsible for any costs or damages of any kind incurred during recovery or shipping procedures. 2) Upon notification to customer about successful and unsuccessful data recovery the client has 30 days to pick up their hardware and data. After that Aceon takes no responsibility for the data or hardware left at its premises. 3) The client agrees that Aceon may use subcontractors for specialty recovery situations and the data may be recovered at subcontractor locations. 4) The backup drive must be bigger than or equal to the faulty original media, in good working condition without any data. 5) Cancellation fee of $250 if job is cancelled. If data is completely recovered then full payment required if client cancels. Prices may be subject to change 6) Parts may be required for data recovery attempt. The client agrees to pay for parts regardless of outcome. 7) There is a 3% charge for credit card payments.
LIMITATION OF LIABILITY - REQUIRED SECTION
a) Aceon Data Recovery is not responsible for damage caused to the media device(s) during shipment and the recovery procedure. Aceon Data Recovery is not liable for any direct or indirect damages, including loss of data, loss of revenue, incidental or consequential, before, during or after service. b) Aceon Data Recovery is not responsible for any items left more than 30 days after confirming results. Aceon Data Recovery is not responsible for any recovered data after more than 7 days of being picked up or shipped to the client. Payment required in full before release of data. d) The client authorizes Aceon Data Recovery, its employees, agents, to receive, transport & service the media(s) in, to, from & between various facilities. In short Aceon Data Recovery is not responsible for anything at any time for any reason whatsoever.
Shipping Instructions - Please wrap devices individually with 2 inches of wrapping.
Please ship your drive to: 300- 1275 West 6th Avenue. Vancouver, B.C. V6H 1A6. Please wrap your drive in 2 inches of padding. We recommend Canada Post, Express Post with a signature.
Would you like an email with shipping details after submitting this form?
We can provide an address label and shipping instructions.
Dealer Code
If you are a computer shop then enter your dealer code here.
Your answer
Would you like to receive occasional emails from Aceon Data Recovery
This includes emails regarding your submitted device.
Submit
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