Helpdesk/Support through Phone Channel

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Does your company provide a phone number for customers in need of support? If so, we have 3 quick questions for you.

What helpdesk/ticketing/support system do you use?

Zendesk

UserVoice

Desk.com / Assistly

Other:

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What device do you use to answer the call?

I use my cell phone

I use a desk phone (landline)

I use my browser

Other:

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What is your preference for receiving inbound call notifications?

a notification lets you know there's an inbound call waiting for you

I want a native desktop app (Mac/Windows)

I want a browser plugin (Chrome/Firefox)

I want a mobile app (iOS/Android)

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May we contact you?

Please provide your email address if you want to get an early peek at what we are building. No SPAM!

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