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Client Feedback Questionnaire
As part of our commitment to improving the service we provide, we encourage all of our clients to complete this feedback questionnaire. Please be assured that the survey is completely confidential and, unless you complete your details at the end, we will not know who has taken part.
ADVICELINE SESSION
Date
MM
/
DD
/
YYYY
Q1. Overall, how happy are you with the service that you have received?
Q2. How easy did you find it to access our service?
Q3. Do you have increased knowledge about your rights, responsibilities and/or services?
Q4. Go straight to Question 5.
Q5. Were you clear about what you needed to do next?
Q6 & 7. Go straight to Question 8.
Q8. How fairly were you treated by Citizens Advice?
Q9. Would you use the Citizens Advice service again or recommend it to others?
Do you have any further comments or suggestions that may help us to improve our level of service?
Your answer
Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like to contact us to discuss any of the issues raised, please complete your details below.
Do you want us to contact you about any of the issues raised?
Name:
Address:
Telephone number:
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