Serve Shutdown Data Points
Seeing if there is a correlation between account types/activity/etc and the recent shutdown emails. If you have multiple cards used different ways/etc. please submit 1 form per card for the most accurate Data Point Collection.
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Did your Serve Account Get Shut Down? *
Serve Type *
Account *Opened/Activated* in *
When did you first Activate your Account (not first use)
Account First Used In *
Last Time You Loaded?
Skip This if you have Never Loaded Yet
MM
/
DD
/
YYYY
Have you loaded via AMEX Credit Online? *
Have you loaded via Visa/MC Online (SoftServe)? *
Have you loaded via Direct Deposit *
Employer / Taxes / Government / Social Security
Have you loaded via Online Checking Transfer? *
Linked Checking Account
Have you loaded via Online Debit Card? *
Linked Debit Card
Have you loaded via Debit GIFT CARD (VGC) In-Store? *
Cashier / Money Center/ Customer Service / Register POS Terminal (NOT KATE)
Have you loaded via BANK Debit Card In-Store? *
Cashier / Money Center/ Customer Service / Register POS Terminal (NOT KATE)
Have you loaded via Cash In-Store? *
Cashier / Money Center/ Customer Service / Register POS Terminal (NOT KATE)
Have you loaded via KATE @ Walmart *
Location Used Most Often (Offline) *
How do you Most Often Load Your Account Offline
Load Method Used Most Often (Offline) *
How do you Most Often Load Your Account In Store
Load Method Used Most Often (Online) *
Which Method have you loaded the Most $$ From Online
Load Method with Highest $$ (Offline) *
Which Method have you loaded the Most $$ From Offline
Method with Highest $$ (Online) *
Which Method have you loaded the Most $$ From Online
Have you Used Bill Pay? *
Most Common Bill Pay *
Who/How do you Bill Pay Most
Have you Withdrawn via ATM *
Have you Withdrawn via Bank Transfer *
Have you written BlueBird Checks *
Do you Use your Serve for Normal Purchases *
Actual Retail/Online Purchases (as intended for normal people)
Did you Cancel Redbird to open this Serve? *
Average Load Amount (Offline) *
Use "Most Common" if loads occur via Multiple Offline Methods
Average Load Amount (Online) *
Do You Load Max Amount Per Day (Offline)? *
In-Store Loading
Load Max via Credit Amount Per Day (Online)? *
Load Max via Checking Amount Per Day (Online)? *
Load Max via Bank Debit Card Amount Per Day (Online)? *
Do you Load the Max Amount Per Month (Offline)? *
In-Store Loading
Do you Load the Max Amount Per Month via Credit (Online)? *
Do you Load the Max Amount Per Month via Checking (Online)? *
Do you Load the Max Amount Per Month via Debit (Online)? *
Do you Manage Multiple Serve Accounts? *
Anything Else??? *
any other relevant info goes here
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