WFU Student Financial Services (SFS) Satisfaction Survey

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We value your feedback! Please help us improve our services by rating your recent experience with the Student Financial Services (SFS) office.

Email *

Q1: Overall, how satisfied were you with the service(s) provided by Student Financial Services? *

Very Dissatisfied

Very Satisfied

Q2: Please rate the following aspects of your interaction with Student Financial Services? *

Very Dissatisfied

Dissatisfied

Neutral

Satisified

Very Satisified

Speed of resolution of my issue/inquiry

Accuracy of resolution of my issue/inquiry

Professionalism of the Student Financial Services team

Ease of online resources such as website & chat

Q3: What was the main topic/area of your inquiry or interaction? (You may choose more than one) *

Account Balance Inquiry

Bills (e.g. tuition bill, unpaid fees)

Financial Holds

Payment Methods

Refunds/Credits

Tax Forms (e.g., 1098-T)

Workday Portal Navigation

Other:

Required

Q4: What type of interaction did you have with Student Financial Services (Please pick one)? *

In-Person Visit

Phone Call

Website

Chatbot

Q5: Please provide any additional feedback you would like to share with Student Financial Services.

Q6: If you would like Student Financial Services to follow up with you, please provide your contact information.

Q7: Name (Optional):

Q8: Student ID Number (8 digits-Optional):

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