The record of your case will be stored in a shared electronic case management system accessed by members of the Citizens Advice Service. We follow nationally agreed policies on client confidentiality and data protection. We will not voluntarily share information about you with anyone unless you give us permission. It is very important that you give us permission to store your information otherwise your query cannot be processed.
When we record and use your personal information we:
● only access it when we have a good reason
● only share what is necessary and relevant
● don’t sell it to commercial organisations We need to record information about you to help with your enquiry.
We have a legitimate interest to do this. If you’d like more information about how we’ll use your data please read our Privacy Policy at
https://www.citizensadviceleeds.org.uk/privacy-policy-clients.