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Upper New York Conference Customer Satisfaction Survey 2015
This survey is an effort to determine how to provide the best possible service to you. Would you take five minutes to help us in this regard? Thank you!
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Demographic Information
Ministry Role
Clergy
Laity
Clear selection
Gender
female
male
Clear selection
Race/Ethnicity
Choose
Asian
African American/Black
Hispanic/Latino
Native American
Pacific Islander
White
Multi-Racial
age
Choose
12-18
19-34
35-49
50-64
65+
District
Choose
Adirondack
Albany
Binghamton
Cornerstone
Crossroads
Finger Lakes
Genesee Valley
Mohawk
Mountain View
Niagara Frontier
Northern Flow
Oneonta
Service Received During Last Contact
How often do you contact (by phone, email or letter) the conference office for information, to request a service or resolve a problem?
I have never contacted the conference office.
a few times a year
monthly
several times a month
almost weekly
Clear selection
Overall how satisfied have you been with the service provided by the conference office staff?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Clear selection
Which ministry area have you contacted most recently?
Choose
Camp and Retreat Ministries (Director: Mike Huber)
Vital Congregations (Director: Aaron Bouwens)
Communications (Director: Steve Hustedt)
Human Resources and Benefits Office (Director: Vicki Putney)
New Faith Communities (Director: Dave Masland)
Finance: (Treasurer: Kevin Domanico)
Connectional Ministries (Director: Bill Gottschalk-Fielding)
Regarding your most recent contact, what aspect of the service were you MOST satisfied with?
check all that apply
timeliness of response
courtesy of person serving me
helpfulness of information or solution provided
ease with which I was able to contact the person I needed/wanted to contact
Other:
Again, regarding your most recent contact, what aspect of the service were you LEAST satisfied with?
check all that apply
timeliness of response
courtesy of person serving me
helpfulness of information or solution provided
ease with which I was able to contact the person I needed/wanted to contact
Other:
How could conference staff better serve you and your congregation? Be as specific as you are able.
Your answer
Communication and Relationships within the Conference
Do you feel there are adequate ways to speak and be heard in the Annual Conference?
Yes
No
Clear selection
If you answered "no" to the previous question, do you have any suggestions regarding how to better facilitate your voice being heard?
Your answer
Are there things that concern you about your relationship with Annual Conference?
Yes
No
Clear selection
If you answered "yes" to the previous question, could you share some specific examples?
Your answer
Do you feel called to serve the Annual Conference in a particular capacity?
Yes (please complete a conference time and talent survey by going to
http://www.unyumc.org/events/nominations
).
No, not at this time.
Clear selection
OPTIONAL: Please provide your contact information, including your name and email address.
Your answer
Would you like someone from the conference office to contact you to discuss your survey responses?
Yes (please be sure to provide complete contact information for the previous question).
No, not at this time.
Clear selection
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