Trans Aid Cymru Concerns & Complaints form

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This form is a way for anyone to raise a concern or submit a complaint with us. We take all of these seriously and we appreciate the feedback we receive from the community so that we can improve the way we work and our services.

All complaints are handled by the Management Team and the details of it are kept confidential within that team. You can read our full complaints policy and procedure on our website here: https://transaid.cymru/complaints-and-concerns-procedure-policy/

Please provide as much detail as you are able to, as this enables us to deal with it most effectively. You don't have to answer any questions you don't want to, and you can submit the complaint anonymously and we will consider your concerns, but we won't be able to respond to let you know the actions taken without some contact details.

Are you making this complaint or raising this concern for yourself or on behalf of someone else?

I'm making this complaint because I've been affected by this issue

I'm making this complaint on behalf of someone who's been affected by this issue

I'm making this complaint because I have general concerns about TAC

Clear selection

What relationship do you have to Trans Aid Cymru?

For example, are you someone who's been to our meetups, received a grant, donated, or do you engage with us on behalf of another organisation?

Who is the person or service you're making this complaint or raising this concern about?

For example, are they a volunteer with TAC, or someone in a social media group or from an event?

If you know the name of the person, please tell us. If your complaint or concern is about TAC as an organisation, please let us know which aspect of our work this is about (eg. social media content, management of funds, meet ups etc.)

Please tick all the following options that apply to the subject of your complaint:

It poses a safeguarding risk to TIN people

It's likely to erode public trust in Trans Aid Cymru

It's likely to deter service users from seeking the help they need

It breached TAC's policies, procedures or code of conduct

It was a breach of confidentiality or GDPR

It was harassment or bullying

It was sexual harassment or sexual misconduct

It made me feel unsafe

It made someone else feel unsafe

It was transphobic

It was transmisogynistic

It was enbyphobic

It was intersexphobic

It was queerphobic

It was misogynistic

It was racist

It was islamophobic

It was antisemitic

It was ableist

It was ageist

It was classist

It was fatphobic

Please give us as much detail as you're able to about what happened or what concerns you have

Please tell us your name and pronouns

You can skip this question and submit the complaint anonymously and we will consider your concerns, but we may not be able to deal with the complaint effectively, or respond to let you know the actions taken or the outcome.

Please provide an email address where we can contact you about this complaint. If you don't have an email address, please provide a direct link to a social media where we can contact you or a phone number.

You can skip this question and submit the complaint anonymously and we will consider your concerns, but we won't be able to respond to let you know the actions taken or the outcome.

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