Citizens Advice Leeds Survey

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We are always keen to find out how our advice helps improve people's lives in practical ways. Since speaking to our advisers-

Have you received help from Citizens Advice Leeds? *

Yes

No (If no, please stop here!)

How easy was it to get help or advice from Citizens Advice Leeds? *

Very Easy

Quite Easy

Difficult

How did you access the service

Telephone

Digital

Face to Face

Clear selection

Why did you choose that channel to access the service?

Since getting help or advice from us, how have things changed for you? (Please tick all of the ones that apply to you). *

I'm getting more confident with managing my money

I understand more about my benefits and the benefits system

I'm getting more control over my finances

I have more money to spend day to day

I'm no longer worried about losing my home

My emotional wellbeing has improved

My physical health has improved

I know where to get help and advice about benefits, debt or money issues in the future.

I am more motivated to achieve my goals.

My prospects of finding or staying in work have improved

Other:

Required

If you ticked 'anything else' please tell us about other changes in your life.

How satisfied are you with our service? *

Very Satisfied

Quite Satisfied

Dissatisfied

Is there anything else you'd like to tell us? *

Would you be interested in talking to us about the Cost of Living and how it is affecting the people of Leeds? We will be holding small, online focus groups of between 6-10 people that will last about an hour. If you would like to take part in a group please leave your name and either phone number or email address below. As a thank you for your time, you will receive a £30 shopping voucher.

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