Reaching DTA by phone: Feedback Form
MLRI would like to track any problems you or your clients are facing connecting to DTA over the phone (via 877 382 2363- the statewide Assistance Line)

If you have questions about the Assistance Line , visit our webpage: Masslegalservices.org/BPR

If you want MLRI to reach out to you, include your phone number or email in this form and we will reply to you when we are able to. 
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What is your name? *
What is your email?
If you include an email and have a question, MLRI may be able to follow up with you
What is your phone number?
If you give us a phone number and have a question, MLRI may be able to follow up with you
What organization do you work with (if applicable)
When did you call DTA's Assistance Line? (877 382 2253)? Did you call multiple times?
What were you trying to do?
For example, get SNAP turned back on, ask a question, fix an issue, etc
What happened when you called? *
Did you get cut off due to high call volume? Were you able to reach a SNAP worker, how long were you on hold, and was your question answered/the case issue resolved?
Please share any other comments, challenges, issues, etc
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