Contact MLRI if You Can't Reach DTA for Help
MLRI is a statewide legal aid office. Legal aid organizations are nonprofit organizations that provide free legal services. MLRI sometimes works with individual clients. We focus on changing the laws and policies that impact residents with low incomes.

The Massachusetts Law Reform Institute (MLRI) would like to hear about any problems you or your clients are facing because you can't reach a DTA SNAP caseworker by phone (via 877 382 2363- the statewide Assistance Line). For the past 3 years, because of insufficient staffing DTA has not answered (has hung up on) more than 50% of calls trying to reach a caseworker.  

If you would like to hear from a SNAP advocate at MLRI, include your phone number or email in this form and we will reply to you when we are able to. 

Note: MLRI may not be able to represent you in your DTA case. 

Any information shared below will be kept confidential by Massachusetts Law Reform Institute and will not be shared without your permission. 

If you have questions, email info@masslegalservices.org. 

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What is your name? *
What is your email?
If you include an email and have a question, MLRI may be able to follow up with you
What is your phone number?
If you give us a phone number and have a question, MLRI may be able to follow up with you
What organization do you work with (if relevant)
When did you call DTA's Assistance Line and could not get through? (877 382 2253)? Did you call multiple times?
What were you trying to do?
For example, get an interview, ask about proof documents, get SNAP turned back on, reply to a DTA notice, etc
Please share any other comments, challenges, issues, etc
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