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BPO Employees Technical Training

This project is part of the Inter-American Development Bank (IDB) initiative to enhance Belize’s GDS industry. The program aims to provide entry-level job seekers and professionals with essential digital and technical skills to improve job readiness and long-term career.

We join this training programme, we invite you to share your experiences, training needs, and recruitment challenges. 

Your responses will help assess workforce readiness, identify skills gaps, and inform a training programme designed to elevate Belize’s position in the global digital services (GDS) industry.

This survey takes approximately 3-5 minutes. All responses are confidential and will be used to inform program planning.

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Email *
Section 1: PERSONAL PROFILE
Q1. Age Group *
Q2. Gender
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Q3. Location 
Q4. Highest Level of Education Completed:
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Q5. Are you currently:
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Section 2: EMPLOYMENT HISTORY AND GOALS
Q6. Have you ever worked in a formal job?
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 If yes, in which sectors? 
List Others
Q7. DO you currently work for a BPO?
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Q8. What kind of job are you most interested in?
Q9.  What do you see as the main challenges in finding a good job? (Check all that apply):
Others? Please specify:
Section 3: SKILLS AND TRAINING
  Q10.  Rate your confidence level in the following skill areas (1 = Low, 5 = High):


Communication (Written & Spoken)
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Using Microsoft Office( Word, Excel, etc)
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Social media and digital tools
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Technical Problem-solving
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Typing and data entry
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Time Management and Professionalism
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Basic Computer Literacy & Internet Usage
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Team Collaboration
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Advanced IT Skills (Software Engineering, Cloud Engineering, AI, Etc)
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CRM/Helpdesk
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Customer Service/Soft Skills
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Work Readiness 
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Data Analysis
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Project Management (Agile, PRINCE2)
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Section 4: TRAINING NEEDS AND CAREER ASPIRATION
Q11. Have you ever participated in a training or upskilling program?
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If yes, what kind of training was it?
Q12.  Which areas would you most like to receive training in? (Check all that apply):
If you selected "other" in Q12 above, please list specific challenges
Q13.  Would you be interested in:
If you selected "other" to the question above, please specify:
Q14. What are your top 3 career goals?
Q15.   What do you think schools or training institutions should focus more on to help young people get better jobs? 
Q16.  Any final thoughts or suggestions for improving employment opportunities for youth in Belize? 
Q17.  Would you like us to contact you about The GDS Digital Skills Training Programme? 

This is a 3-month training programme to teach new/updated IT/Digital skills in Cybersecurity, Cloud Engineering, UI/UX Designs, Digital Marketing, Project Management and other soft skills
 *
Q18. If Yes to Q17 above, Please provide your First name and Last name *
A copy of your responses will be emailed to the address you provided.
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