A Customer Service Video Exercise

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This exercise should not be done at the Reference Desk.

The library owns a DVD titled Putting Customers First. What is its call number? *

Please check out the movie. How long from now is it due? *

Watch the movie, and then write a brief summary. *

Between 100 and 150 words, please.

Now, some critical response to the video. Did you find the video useful? *

Not at all

I've never watched anything more useful in my life.

What did you like about it?

What didn’t work?

Was there information in the video you hadn't learned before? *

If so, what did you learn?

What information from the video was better for video format than face to face training?

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