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Report a Fixed Line Fault (internet or landline)
You MUST have tried to solve your issue first before completing this form.
It is essential that you have a ticket or fault number from your provider.
Please ensure you have your correct address (including locality) before filling in this form.
BIRRR now has the The Regional Tech Hub doing the escalation of either no connection or an issue with your connection, please visit here and complete their form
Please be patient as this is a very time consuming task. The RTH use this to help them work out what specifically is wrong with your connection.
RTH will do their best to help troubleshoot the issue and send your information onto providers & nbn contacts.
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