The Warmline is a safe and secure phone line for people working on their recovery. The Warmline is answered by our knowledgeable, compassionate, caring, and professionally trained staff of Peer Support Specialists who have first-hand, personal experience dealing with a psychiatric diagnosis.
The Warmline is completely confidential and non-judgmental. Operators assist those calling for support or information, or those just calling to talk about what’s important to them, and answer their questions, provide local referrals and take the time to listen to their concerns.
The Minnesota Warmline is open Mondays through Saturdays, from 5 PM to 10 PM. Calls are answered out of our St. Paul office. Operators typically work one to three shifts each week. Starting wage is $13/hour.
Primary position duties: The Warmline Operator is responsible for responding to incoming Warmline calls and providing support and referrals to community resources. Duties and responsibilities: * Provide active listening and mutual support to people calling into the Warmline. * Provide support to other Warmline Operators. * Provide referrals and information on community resources to callers. * Complete contact/data sheet after each call. * Provide Warmline back up for vacations and sick days of coworkers as needed * Attend monthly meetings and well as trainings as scheduled.
Experience: 1. Must have successfully completed State of Minnesota's Certified Peer Specialist training, and remained up to date on continuing education requirements (https://mn.gov/dhs/people-we-serve/adults/health-care/mental-health/programs-services/cps.jsp)
2. Must have basic to moderate level of computer proficiency- E-mail, Goggle Docs, web-based phone system, web-based time clock