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Warmline Operator Position Application
Founded in 1939, Mental Health Minnesota was the state’s first mental health advocacy and education organization. We listen to the needs of community members; respond to those needs, and work to make positive changes in the lives of individuals and in public policy. Our deep concerns about stigma, discrimination, inadequate services, and other challenges have shaped our goals, programs, and results. Our vision is improved lives for people with mental illnesses.
The Warmline is a safe and secure phone line for people working on their recovery. The Warmline is answered by our knowledgeable, compassionate, caring, and professionally trained staff of Peer Support Specialists who have first-hand, personal experience dealing with a psychiatric diagnosis.
The Warmline is completely confidential and non-judgmental. Operators assist those calling for support or information, or those just calling to talk about what’s important to them, and answer their questions, provide local referrals and take the time to listen to their concerns.
The Minnesota Warmline is open Mondays through Saturdays, from 5 PM to 10 PM. Calls are answered out of our St. Paul office. Operators typically work one to three shifts each week.
Primary position duties: The Warmline Operator is responsible for responding to incoming Warmline calls and providing support and referrals to community resources. Duties and responsibilities: * Provide active listening and mutual support to people calling into the Warmline. * Provide support to other Warmline Operators. * Provide referrals and information on community resources to callers. * Complete contact/data sheet after each call. * Provide Warmline back up for vacations and sick days of coworkers as needed * Attend monthly meetings and trainings as scheduled.
1. Must have successfully completed State of Minnesota's Certified Peer Specialist training, and remained up to date on continuing education requirements (
2. Must have basic to moderate level of computer proficiency- E-mail, Goggle Docs, web-based phone system, web-based time clock
Highest Level of Education
Some high school (no diploma/GED)
High School Diploma or GED
Some College (no diploma/degree)
Have you successfully completed the Certified Peer Support Specialist training course offered through Minnesota Department of Human Services?
I have registered and been accepted into a future training (include the start date of the training below)
If you have completed the Certified Peer Support Specialist training, when did you complete the course? If you have been accepted into a future training, when does it begin?
What interests you in the Warmline Operator position?
What skills/experience would you bring to the position that would help you serve our callers?
What skills/experience would you hope to gain from working as a Warmline Operator at Mental Health Minnesota?
How many shifts per week would be ideal for you?
One shift (5 hours) per week
Two shifts (10 hours) per week
Three shifts (15 hours) per week
I am flexible with the number of shifts I would want each week.
I would like to work on an on-call basis
Which days/shifts would you be available to fill?
Mondays, 5PM to 10PM
Tuesdays, 5PM to 10PM
Wednesdays, 5PM to 10PM
Thursdays, 5PM to 10PM
Fridays, 5PM to 10PM
Saturdays, 5PM to 10PM
If you are currently or have recently been employed or serving as a volunteer, please tell us about your current or most recent employer/volunteer organization:
Please list full name and contact information for two people who know you well and can attest to your character, skills and dependability (people who have observed you in an academic, volunteer or work setting):
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This form was created inside of Mental Health Association of MN.