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Mansfield Vet Clinic Client Survey 2014
Mansfield Veterinary Clinic is striving to create the best possible service for you and your animals. In order to do this, we need your feedback!
This survey has been made via a Google program, and the results will be tallied and sent only to Dr Sally Rekers' email account. The survey is 100% anonymous and confidential.
Thank you for your time!
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* Indicates required question
What was the reason for your most recent visit to Mansfield Veterinary Clinic?
*
Routine vaccination or checkup
Medical problem/illness appointment
Surgical appointment (e.g. desexing)
Emergency or after hours appointment
Boarding
Grooming
To purchase medications or food
Large animal appointment on your property
Other:
Required
Were you greeted promptly and politely?
*
Yes
No
Other:
Please rate each part of your visit:
*
Excellent
Good
Fair
Poor
Not applicable
Making an appointment
Checking in
Consultation with the veterinarian
Medical/health recommendations
Checking out and making payments
Excellent
Good
Fair
Poor
Not applicable
Making an appointment
Checking in
Consultation with the veterinarian
Medical/health recommendations
Checking out and making payments
Why do you choose to utilise the services offered by Mansfield Veterinary Clinic? Please check all that apply:
*
Quality of care
Level of veterinary expertise
24 hour service available
Clean and welcoming facilities
Value for money
Variety of services/products offered
Diagnostic services available (in-house bloods, digital radiology, ultrasound)
Good rapport with the veterinarians
Good rapport with the nurses
Location
I have always taken my animals to Mansfield Veterinary Clinic
Other:
Required
In regards to Mansfield Veterinary Clinic's small animal services, please rate the following:
Excellent
Good
Fair
Poor
Not applicable
Level of veterinary expertise (e.g. diagnostic and surgical abilities, etc)
Level of care/compassion
Propmtness of follow-up communication (e.g. for lab results and surgeries)
Building presentation (e.g. waiting room, consult room, etc)
Value for money
Excellent
Good
Fair
Poor
Not applicable
Level of veterinary expertise (e.g. diagnostic and surgical abilities, etc)
Level of care/compassion
Propmtness of follow-up communication (e.g. for lab results and surgeries)
Building presentation (e.g. waiting room, consult room, etc)
Value for money
Clear selection
Mansfield Veterinary Clinic uses a team based approach, with input from all our staff members, to best treat your animals. Do you feel that this provides the best possible care for your pets?
Your answer
In regards to Mansfield Veterinary Clinic's large animal services (cattle, sheep, goats, alpacas, horses, etc) please rate the following:
Excellent
Good
Fair
Poor
Not applicable
Making an appointment for the veterinarian to visit your property
Promptness of the veterinarian
Consultation with the veterinarian
Medical/health recommendations/explanations made by the veterinarian
Skill level of the veterinarian in handling/medicating/performing surgical procedures on large animals
Value for money
Excellent
Good
Fair
Poor
Not applicable
Making an appointment for the veterinarian to visit your property
Promptness of the veterinarian
Consultation with the veterinarian
Medical/health recommendations/explanations made by the veterinarian
Skill level of the veterinarian in handling/medicating/performing surgical procedures on large animals
Value for money
Clear selection
In regards to Mansfield Veterinary Clinic's after-hours service, please rate the following:
Excellent
Good
Fair
Poor
Not applicable
Reliability
Ease of contacting the on-call veterinarian
Response time (e.g. time it takes for the veterinarian to meet you)
Quality of advice given to you over the phone
Value for money
Excellent
Good
Fair
Poor
Not applicable
Reliability
Ease of contacting the on-call veterinarian
Response time (e.g. time it takes for the veterinarian to meet you)
Quality of advice given to you over the phone
Value for money
Clear selection
Do you feel that Mansfield Veterinary Clinic's staff adequately explain services, disease processes, diagnostic procedures, surgical procedures, medications and costs to you?
*
Your answer
In your opinion, what is the most important improvement that Mansfield Veterinary Clinic can make?
*
Your answer
Do you have any unresolved issues or concerns that you would like to address? If you would like to discuss any issues over the phone, please leave your name and phone number below.
Your answer
Mansfield Veterinary Clinic is dedicated to providing the best possible service and quality care for you and your animals. Please feel free to make any other comments; both positive and negative feedback are welcomed.
Your answer
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