IPOPHL Customer Satisfaction Survey for Frontline Services

It is our desire to continually improve our services and relationship with you, our partners and stakeholders. We would appreciate if you could give us a few minutes of your time to provide us with your feedback on the service/s we’ve given you. This particular survey covers our Frontline Services. The data from this survey will be evaluated and presented as a collective data, thus ensuring utmost confidentiality in the entire process.

We would be happy to assist you should you have any questions. You may reach the Policy, Planning, and Management Division at telephone number (02) 238-6300 local 226 or through e-mail at planningoffice@ipophil.gov.ph

Thank you very much.

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    FRONTLINE SERVICES

    Below is a list of our frontline services. Please rate the service/s you were provided according to the following criteria: a. the time it took to complete the procedure/service; and b. clarity of the procedure / information; Please answer only the services provided to you.
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    FACILITIES AND LOCATION

    Your comfort, safety, and security while inside the IPOPHL premises are our concern. Please rate how our facilities suited to your needs while transacting in IPOPHL.
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    FRONTLINE SERVICE OFFICERS

    Please rate how our Frontline Service Officers assisted and served you. Our FSOs include Cashiers, Receiving Officers, and Information Officers. Please answer only the items relating to the FSO who served you.
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    END OF THE SURVEY

    Thank you very much for taking the time to answer this survey!
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