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IPOPHL Customer Satisfaction Survey for Frontline Services
It is our desire to continually improve our services and relationship with you, our partners and stakeholders. We would appreciate if you could give us a few minutes of your time to provide us with your feedback on the service/s we’ve given you. This particular survey covers our Frontline Services. The data from this survey will be evaluated and presented as a collective data, thus ensuring utmost confidentiality in the entire process.

We would be happy to assist you should you have any questions. You may reach the Policy, Planning, and Management Division at telephone number (02) 238-6300 local 226 or through e-mail at planningoffice@ipophil.gov.ph

Thank you very much.

Name (Optional)
Your answer
Company (Optional)
Your answer
To which sector does your company belong? *
How often do you transact with IPOPHL? *
FRONTLINE SERVICES
Below is a list of our frontline services. Please rate the service/s you were provided according to the following criteria:

a. the time it took to complete the procedure/service; and
b. clarity of the procedure / information;

Please answer only the services provided to you.

Receipt of applications for patents, utility model, and industrial design
Receipt of applications for trademark
Receipt of filings for opposition / cancellation and infringement / violation of IPR
Receipt of technology transfer agreements
Receipt of other documents
Payment of fees at the Cashier
Information and advise on the filing process and other information on IPR
Conduct of IP Search Services
Provision and availability of reference materials at the IPOPHL Library
FACILITIES AND LOCATION
Your comfort, safety, and security while inside the IPOPHL premises are our concern. Please rate how our facilities suited to your needs while transacting in IPOPHL.
Visibility of appropriate signage / information stands in the customer service area
Visibility of process flows of IPOPHL’s services in the customer service area
Comfortableness of the facilities in the customer service (chairs, table, etc.)
Ventilation / airconditioning in the customer service area
Cleanliness of the customer service area
Security measures for the safety of clients inside IPOPHL's premises
Accessibility of the IPOPHL building to the public
FRONTLINE SERVICE OFFICERS
Please rate how our Frontline Service Officers assisted and served you. Our FSOs include Cashiers, Receiving Officers, and Information Officers.

Please answer only the items relating to the FSO who served you.

The CASHIER was quick to respond when I asked for assistance.
I had to wait for only a short time to be served at the CASHIER.
The CASHIER courteously attended to my needs.
The CASHIER patiently answered my questions.
The RECEIVING OFFICER was quick to respond when I asked for assistance.
I had to wait only for a short time to be served by the RECEIVING OFFICER.
The RECEIVING OFFICER courteously attended to my needs.
The RECEIVING OFFICER patiently answered my questions.
The INFORMATION OFFICER was quick to respond when I asked for assistance.
The INFORMATION OFFICER courteously attended to my needs.
The INFORMATION OFFICER patiently answered my questions.
How satisfied are you overall with our Frontline Services? *
If you were satisfied / very satisfied, what would you like us to continue doing?
Your answer
If you answered dissatisfied / very dissatisfied what might be your reason?
Your answer
What would you suggest we do to further improve our services?
Your answer
END OF THE SURVEY
Thank you very much for taking the time to answer this survey!
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