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Patient Feedback
We are always looking to improve the service that we provide and provide recognition for members of staff that have gone above and beyond for patient care. We would be grateful for your feedback.
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* Indicates required question
Please state your name and your registered GP's name
Your answer
Why did you contact the surgery today?
*
To make an appointment
To cancel an appointment
Prescription query
Results
You were requested to call us
Other:
Required
Were we able to help you with your request?
*
Yes
No
Please explain your answer
*
Your answer
How would you describe the qualities of the person you spoke to today?
Listened well to your query or concern
Had a friendly tone of voice
Was kind and / or helpful
Was understanding and patient
Was able to resolve your query or concern
Other:
Did you feel that the person you spoke to today came across as :
Rude or abrupt
Under pressure
Not listening
Was not able to resolve your query or concern
Other:
If you have anything further to add about your call today please elaborate below:
Your answer
How would you rate the overall experience of the call today?
*
Excellent
Good
Fair
Poor
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