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PW RMA Request Form
Please use this form to generate a Return Material Authorization (RMA) before returning your unit to the factory.

 When you are finished, you will receive a copy of this information via email with a pdf attachment.

**Please print the pdf attachment and include it with your return. You will receive your RMA number via email once your item is received at our facility.**

Please follow the instructions to return your item. If you have any questions or concerns, please contact us at (828) 658-3131 and select menu option "1".
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Email *
A $50 Evaluation Fee is applied to items returned with an RMA if - after you receive our evaluation/service quotation - you decide not to calibrate, repair, or replace the item. If the issue is determined to be covered under warranty the evaluation fee will be waived. The evaluation fee applies to units evaluated and returned "AS IS" or scrapped at our facility. **If the unit is returned to a vendor for evaluation and is not repaired, shipping charges will apply in addition to the evaluation fee. *
Required
Company Name *
Contact Name *
Who should we contact if we need a decision on proceeding with a repair, or for cost approval?
Contact Phone Number *
What is the best phone number at which to reach the contact person?
Billing Address *
Please enter your complete billing address, including city, state, postal code, and country.
What item is being returned? *
Please include the model number, serial number, and/or a description of the item being returned.
Why are you returning this unit? *
Required
What else do we need to know about this unit?  Please describe any issues you are having in as much detail as possible to assist our repair technicians.
How would you like to pay? *
Calibration Statement
Our quality management system is certified to conform to ISO 9001:2015.  We maintain a calibration system in conformance with ANSI/NCSL Z-540 and MIL-STD-45662A.

All calibrations are performed against standard instruments, traceable to NIST.  Records are stored for a minimum of three years. Standards used have a test ratio of four times greater than the unit being calibrated. We can perform certified, traceable calibrations in support of companies that require meeting FAA and FDA quality standards.
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