Pandemic EBT (P-EBT) Customer Inquiry Form

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Thank you for your interest in the P-EBT program. The government program is designed to provide food assistance to children who lost access to Free and Reduced-Price School Meals (FARMS) due to school closures as result of COVID-19. The Maryland Department of Human Services (DHS) is collaborating with the Maryland Department of Education (MSDE) to implement this program.

School Year (SY) 2021-2022

Standard for P-EBT Eligibility for Students

School children are eligible for P-EBT benefits if they are eligible for free or reduced price meals, but are unable to receive those meals due to reasons listed below:

A child’s school is closed (including any delayed start or early closure to the school year), or the school is operating with reduced attendance or hours
A Child is absent from school due to a COVID-19 related reason
A Child is enrolled in a virtual learning program established by his or her school district in effort to mitigate the effect of the COVID-19 pandemic.

If you will be receiving a P-EBT card for the first time (example: your children received benefit on your SNAP EBT card last year, children under six and school children who never received P-EBT benefit before), you will receive a new card for each child.

Please visit dhs.maryland.gov/pebt to read the answers to frequently asked questions, and get the most up-to-date information about the P-EBT program.

Most of the answers to your questions can be found on the P-EBT website. Please use this inquiry form only if you did not find the information that you are looking for on our P-EBT website. Please refrain from sending multiple inquiries.

(Revised 07.07.2022)

Email *

Phone Number *

Parent's/Guardian's First Name *

Parent's/Guardian's Last Name *

Current Street Address *

City *

State *

Zip Code *

Customer Groups (Please select the sentence that accurately describes you) *

I received a P-EBT card, but I don't know how to activate it.

I believe that I am eligible for P-EBT but I have not received a benefit card or any correspondence related to P-EBT. What should I do to get my benefits?

I have a child under 6. Is my child eligible for Summer P-EBT?

I would like to know how to apply for SNAP

I received P-EBT card or mail for a previous resident. What should I do with the card/mail?

I received a P-EBT card for my child(ren) who attend a CEP school but I don't want the benefit. I would like to know what to do with the card.

I would like to update my address.

Reconsideration Request

The issue that I have is not listed above- Please describe your issue in the space below *

Child (ren) Name, Date of Birth (Put the full name of the child who did not receive a P-EBT card), and the name of the child's school *

Reconsideration Request: For families attending schools using the 5 consecutive day threshold as a proxy for a COVID-related absence, the family may make a claim with the state for any COVID-related absence that is less than 5 consecutive days. The family will attest that the absent days are COVID-related, and the state will verify with the school that the absence was excused. See MD P-EBT state plan https://fns-prod.azureedge.us/sites/default/files/resource-files/MD_State_P-EBT_School_Plan_4-26-22_v2.pdf

Yes, my child (ren) has COVID-related absences.

No, my child(ren) did not have COVID-related absences.

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A copy of your responses will be emailed to the address you provided.

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