Ombudsperson Feedback Survey

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We would love to hear your thoughts and feedback on your experience so that we can improve the Office of the Ombudsperson service. This short, confidential survey takes less than 2 minutes to complete. Please do not provide your name or other personal information. Thanks for your time!

Have you used the LU Ombudsperson service?

Yes

Was it easy to connect with the Office of the Ombudsperson?

Yes

Were you treated with respect?

Yes

Was the role of the Ombudsperson clearly explained to you?

Yes

Were your concerns dealt with efficiently?

Yes

Did the Ombudsperson handle your concerns in a confidential manner (if you asked that your name not be released)?

Yes

Did the Ombudsperson handle your concerns fairly?

Yes

Did the Ombudsperson act with impartiality in reviewing your concerns (e.g. objective, even-handed)?

Yes

Would you consider using the Ombudsperson service again for help in resolving concerns, conflicts or complaints, or for information?

Yes

Would you refer others to the Office of the Ombudsperson for help in resolving concerns, conflicts or complaints, or for information?

Yes

How would you rate your overall experience with the Office of the Ombudsperson?

unacceptable

excellent

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Are you a Lakehead University ...?

Student

Faculty member

Staff member

Other:

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Comments and suggestions

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