Regular Hours: Monday–Thursday, 8:00 AM–5:00 PM. Friday appointments available by request until 2 PM.

Appointments: Please call or use the patient portal to schedule visits. We kindly ask that you arrive on time; patients arriving more than 10 minutes late may need to be rescheduled.

Cancellations: A minimum of 24 hours’ notice is required. Repeated no-shows or late cancellations may result in limited scheduling privileges.

Phone Calls & Messages: We return all voicemails within 1 business day. You may also reach us through the secure patient portal for non-urgent matters.

After-Hours Care: For urgent concerns outside business hours, you may press “4” when calling our main line to reach the on-call provider. Non-urgent requests, including refills and forms, will be addressed during normal office hours.

Records Requests: Must be made in writing and include a signed release form. Please allow up to 7 business days for processing.

Confidentiality: We follow all HIPAA regulations to protect your health information.

Insurance: We participate with most major insurance plans. It is your responsibility to verify coverage and copay details.

Payment: Copays and outstanding balances are due at the time of service. Self-pay patients are eligible for same-day discounted rates.

Routine Refills: Please allow 48 hours for processing. Refills will not be completed after hours unless for life-sustaining medications.

Controlled Substances: Require regular follow-up visits and cannot be refilled early.

Disability, Work & School Forms: May require up to 5 business days for completion. Some forms may incur a processing fee.

Prior Authorizations: Handled by our staff upon provider approval. We will keep you informed throughout the process.

We maintain a clean and safe environment. Please supervise children and be respectful of staff and fellow patients.

Any threatening, aggressive, or inappropriate behavior will not be tolerated and may result in dismissal from the practice.