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COUNTY OF HAWAII, CUSTOMER SURVEY FOR BUILDING PERMIT PROCESS
The Department of Public Works and the Planning Department is asking for your feedback about your recent experience with the building permit process Thank you for taking the time to give us your comments and suggestions and for helping us to serve you better.
PERMIT TO BUILD
Please check the box that best describes your profession
How often do you work with the Planning/Building Division?
Indicate which office you applied for these permits?
Hilo
Kona
Both
Building
Sign
Electrical
Plumbing
Solar Hot Water Panel System
Photovoltaic Panel System
When was the last time you applied for these permits?
Within the past year
1-2 years ago
Never
Unsure
Building permit
Solar hot water panel system permit
Photovoltaic panel system permit
Sign permit
Electrical permit
Plumbing permit
Did you apply for a residential or non-residential building permit?
When is it most convenient for you to do business with the Planning/Building Division
Hilo
Kona
Either location
7:45 a.m. to noon
Noon to 4:30 p.m.
Anytime of the day
How familiar are you with the building permit process?
We welcome your feedback on your most recent experience with the building permit application process. Please rate the Planning Department who is the initial point of contact and the start of the permitting process.
Comments about your customer service experience with Planning Department
Your answer
Please rate your experience with the Building Division.
Comments about your customer service experience with the Building Division
Your answer
What topics would you like more information about?
Strongly agree
Somewhat agree
Unsure
Somewhat disagree
Strongly disagree
Changes to the Building codes
Classes for Building, Plumbing, Electrical and Sign codes
A introductory course for a first time builder
How would you rate the Building Division's website?
If an online tracking system was available, how often would you use it to check the status of your permit application and to see which departments were reviewing it?
Fee payments and permit applications are now available online. How often do you use this service?
Are there other services regarding building, plumbing, electrical, or sign permits you would like to see offered online?
Your answer
Additional comments about your experience with the building permit application process.
Your answer
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