Volunteer Expectations
Please read and check the box below if you agree and understand the following expectations of an St. Angela volunteer. A Volunteer orientation will take place annually for all Volunteers (new and experienced). Volunteers must be
made aware of the guidelines, expectations, and limitations listed in this booklet. In orientation sessions,
principals must reinforce these expectations:
1. A Volunteer must not share information about students, staff, or other volunteers with other people. If a
volunteer has a concern, bring the matter forward to the appropriate school staff or school
administration;
2. If a volunteer has a problem with a student, he/she should redirect the matter to the student’s teacher and
speak with school administration;
3. If a volunteer has a problem with a teacher, he/she should discuss the matter first with that teacher, and
if necessary, speak with school administration;
4. A volunteer cannot use his/her presence in the school as an opportunity to dialogue with teachers
concerning his/her own child’s situation. Volunteers, who wish to speak to a teacher about his/her own
child, should make an appointment for another time;
5. All volunteer work is done under the direction and immediate supervision of a teacher and may need to
follow an appropriate work style to meet the expectations of each individual teacher;
6. Within the Calgary Catholic School District, the role of volunteers is viewed as a supportive one.
Volunteers are not there to replace paid staff, but to support and supplement work that is already being
done within the district schools;
7. Individual teachers shall decide whether they wish to utilize the services of volunteers. Every teacher
has the option of deciding not to have volunteers in his or her classroom;
8. School administration must take responsibility to explain to volunteers all school and district rules
regarding entrances, exits, emergency procedures, parking, access to staff areas, etc. All volunteers are
expected to abide by the rules of the school and district regulations.
9. It is the school personnel’s responsibility to ensure that volunteers are properly informed about their
tasks and welcomed in the school;
10. It is the responsibility of the volunteer to do his/her assigned tasks to the best of their ability. A
volunteer is expected to work co-operatively with all staff members and seek clarification whenever
necessary;
11. A volunteer has the right to refuse a task if he/she feels that they are not properly prepared to do what is
required. It is the responsibility of school personnel to give volunteers adequate on-the-job training;
12. After an initial orientation, a volunteer should direct her/his questions or concerns to the staff member
with whom he/she works. If more information is required, then the volunteer should consult with the
school administration.
13. The achievements of students are to valued and their rights preserved. In the course of his/her service in
schools, a volunteer may learn personal facts about students, their families and their problems. As a
result, a volunteer must agree to keep this information confidential and not discuss it with people in, or
outside the school, other than the school administration (see Appendix I). He/she is bound by what they
sign the confidentiality agreement that they sign;
14. Principals are to ensure that all volunteers sign the Volunteer Acceptable Policy for Internet Use form;
15. A volunteer is not, under any circumstances, to be placed in a situation where he/she is responsible for
the direct supervision of students (one on one). district volunteers will always be supervised by a
teacher or school staff member when carrying out his/her duties;
16. The aim of the school staff is to build a caring Catholic community in which students and teachers can
work to ensure that each student feels that he/she is an important and unique human being. With this as
our underlying philosophy, volunteers are expected to try their best to build a school climate that will
reflect the Catholic commitment of the school.
17. A Volunteer Police Security Clearance is required for all volunteer coaches and those volunteers
who accompany students on overnight field trips.
It is important to remember that clear communication is very helpful in building a sense of comfort for
volunteers and members of the school community, based on the knowledge that shared understandings and
expectations are in place.
Volunteers need to be appreciated. It is the responsibility of the school to recognize and celebrate the efforts of
the volunteers.