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FEEDBACK FORM CUSTOMER SERVICE
In applying performance rating, comments should summarize the customer service and the rating should best describe service in that category. Please refer to areas of evaluation and details of categories. Your feedback will be used to improve our services.
Name
Phone number / E-mail
Gander *
Race *
Marital Status *
Age *
Feedback on (Department / Section / Unit) *
Other Areas (Please specify)
Indicator of the Service Performance
Your feedback is important for us to rate our Service performance. Kindly tick one based on services they have provided under the following categories.

1 - Need Improvement
2 - Satisfactory
3 - Average
4 - Good
5 - Excellent

QUALITY OF SERVICES *
Overall performance - customer service - facilities - ambiance.
Need Improvement
Excellent
ADDITIONAL COMMENTS: Quality of Services.
PROFESSIONAL ATTRIBUTES *
Professional - Responsive - Proactive - Reliable and managed the customer effectively.
Need Improvement
Excellent
ADDITIONAL COMMENTS: Professional Atrribtutes.
RESPONSE TIME *
Length of time taken - Answer - Reaction - Action.
Need Improvement
Excellent
ADDITIONAL COMMENTS: Response Time.
ANY OTHER COMMENTS:
Thank you for your kind feedback.
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