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FEEDBACK FORM CUSTOMER SERVICE
In applying performance rating, comments should summarize the customer service and the rating should best describe service in that category. Please refer to areas of evaluation and details of categories. Your feedback will be used to improve our services.
Phone number / E-mail
25 years old & below
26 - 35 years old
36 - 45 years old
46 - 55 years old
56 years old & above
Feedback on (Department / Section / Unit)
DIRECTOR'S OFFICE (DO) - Legal / Management
INTERNAL AUDIT, RISK MGMT & COMPLIANCE (IARMC)- Governance
STRATEGIC PLANNING & BUSINESS DEVELOPMENT (SPBD)- Short Term Course / GDVT / Projects
INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)
REGISTRAR'S OFFICE (RO)- Student Affairs & Services / Hostel / Marketing / Library
ASSET MANAGEMENT & PROCUREMENT (AMP)- Reception / Facilities / Security, Safety & Health / Tender
HUMAN CAPITAL MANAGEMENT (HCM)
CORPORATE COMMUNICATION (CCS)
MECHANICAL ENGINEERING (MED)- Training
ELECTRICAL ENGINEERING (EED)- Training
PRE-UNIVERSITY & GENERAL STUDIES (PGS)- Training
Other Areas (Please specify)
Indicator of the Service Performance
Your feedback is important for us to rate our Service performance. Kindly tick one based on services they have provided under the following categories.
1 - Need Improvement
2 - Satisfactory
3 - Average
4 - Good
5 - Excellent
QUALITY OF SERVICES
Overall performance - customer service - facilities - ambiance.
ADDITIONAL COMMENTS: Quality of Services.
Professional - Responsive - Proactive - Reliable and managed the customer effectively.
ADDITIONAL COMMENTS: Professional Atrribtutes.
Length of time taken - Answer - Reaction - Action.
ADDITIONAL COMMENTS: Response Time.
ANY OTHER COMMENTS:
Thank you for your kind feedback.
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This form was created inside of German-Malaysian Institute.