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FEEDBACK FORM ON CUSTOMER SERVICE
In applying performance rating, comments should summarize the customer service and the rating should best describe service in that category. Please refer to areas of evaluation and details of categories. Your feedback will be used to improve our services.
* Required
Name
Your answer
Phone number / E-mail
Your answer
Gender
*
Male
Female
Race
*
Malay
Chinese
Indian
Others
Marital Status
*
Single
Married
Age
*
25 years old & below
26 - 35 years old
36 - 45 years old
46 - 55 years old
56 years old & above
Feedback on (Department / Section / Unit)
*
DIRECTOR'S OFFICE (DO) - Legal / Management
INTERNAL AUDIT, RISK MGMT & COMPLIANCE (IARMC)- Governance
STRATEGIC PLANNING & BUSINESS DEVELOPMENT (SPBD)- Short Term Course / GDVT / Projects
INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)
REGISTRAR'S OFFICE (RO)- Student Affairs & Services / Hostel / Library
ASSET MANAGEMENT & PROCUREMENT (AMP)- Reception / Facilities / Security, Safety & Health / Tender
HUMAN CAPITAL MANAGEMENT (HCM)
FINANCE
MARKETING & CORPORATE COMMUNICATION (MCC)
MECHANICAL ENGINEERING (MED)- Training
ELECTRICAL ENGINEERING (EED)- Training
PRE-UNIVERSITY & GENERAL STUDIES (PGS)- Training
Other:
Other Areas (Please specify)
Your answer
Indicator of the Service Performance
Your feedback is important for us to rate our service performance. Kindly tick one based on the service/s provided to you, under the following categories.
1 - Needs improvement
2 - Satisfactory
3 - Average
4 - Good
5 - Excellent
QUALITY OF SERVICES
*
Overall performance - customer service - facilities - ambiance.
Needs improvement
1
2
3
4
5
Excellent
ADDITIONAL COMMENTS: Quality of Services.
Your answer
PROFESSIONAL ATTRIBUTES
*
Professional - Responsive - Proactive - Reliable and managed the customer effectively.
Needs improvement
1
2
3
4
5
Excellent
ADDITIONAL COMMENTS: Professional Atrribtutes
Your answer
RESPONSE TIME
*
Length of time taken - Answer - Reaction - Action.
Needs improvement
1
2
3
4
5
Excellent
ADDITIONAL COMMENTS: Response Time
Your answer
ANY OTHER COMMENTS:
Your answer
Thank you for your kind feedback.
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