By filling out this form, you agree to the following stipulations: 1. All payments will be made upfront before the start of the run. 2. You will be in a voice chat program with us as required during the entire run, which includes Timed Runs. This will ensure the run in question is a success. If the run is a failure at our fault, you will be refunded in full and another attempt can be scheduled at a later date. If a Timed Run is requested, and the failure of the run was dependent on you not being around at the time we needed, we will refund half (50%) of the total sale, and keep the rest as a fee for time and materials used. Please be aware of this, be cognizant and punctual when you are called upon. 3. For certain fights, we may require you to "/stuck" your character in order to make the mechanics easier for the sale. Do not be alarmed, this is normal. 4. All loot will be handled with Master Looter and divided appropriately between purchaser and members of the sales team, depending what was requested. 5. We will not ever guarantee a Survival Achievement due to the requirements of knowledge of each fight. We cannot guarantee the safety of the purchaser in the event they have no experience with the fight so we will not sell these achievements. 6. Fill out the form in its entirety. This will make it easier to track what you are looking for. If you are not buying anything from a particular raid, please just select "None." 7. We reserve the right to refuse services to anyone for any reason. No exceptions.