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Madden 26 Contextual Inquiry 
Hi! I am an M.S. Human Factors student at SJSU conducting a Madden 26 usability evaluation. Any feedback you can give me as a Madden 26 player will be very valuable for my project!
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User Background
Lifetime gamer since the age of 4. The very first game I remember playing was Madden 94.
How much experience do you have playing Madden? *
How often do you play Madden? *
Which platform do you play Madden? *
What game modes do you play most often? *
Required
Why do you like to play Madden? What draws you to the game? *
Player-Specific Context
Where do you usually play Madden? *
When during the day do you usually play Madden? *
Required
How long do your Madden sessions last *
Do you like to drink alcohol or smoke marijuana before or during a Madden session? 
Do you play online or with others?
Interface Navigation
Do you ever struggle to navigate menus of the different game modes? If so, please elaborate on which modes and why.
Do any specific menus or screens within the game frustrate or confuse you?
In-Game Menus and Interface
Consider in-game player icons, playbooks, navigation, and controls when making in-game substitutions, adjustments, audibles, viewing stats, and rosters. 
How confident are you in your ability to understand and process in-game icons (e.g., hovering player indicators or icons, play art, in-game player indicators) (1 = Not confident, 5 = Fully confident) *
Not confident
Fully confident
How easy is it for you to discover and use in-game menus for defensive adjustments? (1 = Very difficult, 5 = Very easy) *
Very difficult
Very easy
How easy is it for you to discover and use in-game menus for pre-snap offensive adjustments? (1 = Very difficult, 5 = Very easy) *
Very difficult
Very easy
How confident are you in your understanding of all the controls when it comes to making pre-snap adjustments? (1 = Not confident, 5 - Fully confident) *
Not confident at all
Very confident
How easy or difficult do the menus and navigation make it to understand and use pre-snap adjustments in Madden 26? (1 = Very difficult, 5 = Very easy) *
Very difficult
Very easy
How effective do you think using voice commands for pre-snap adjustments could be in Madden? (1 = Not effective at all, 5 = Very effective) *
Not effective
Very effective
What specific aspects of in-game menus and navigation frustrate you the most?  *
How do you learn more about what icons mean and how to access pre-snap menus? *
Required
Ultimate Team Interface Feedback
Whether you are an ultimate team expert or have only investigated the game mode once or twice, your feedback is valuable!
Do you play Ultimate Team in Madden 26?  *
Do you feel you have a good understanding of how to play Ultimate Team?  *
How well do you understand the different currency icons located in the top right of the Ultimate Team screen?  *
How well do you understand what different packs contain? (1 = Not well at all, 5 = Very well) *
Not well at all
Very well
How easily can you tell whether a pack is worth buying? Please elaborate. *
How well do you understand what different collectibles do? (1 = Not well at all, 5 = Very well) *
Not well at all
Very well
How well do you understand chemistry symbols? (1 = Not well at all, 5 = Very well) *
Not well at all
Very well
How well do you understand the challenges? (1 = Not well at all, 5 = Very well) *
Not well at all
Very well
How easily can you tell whether a challenge is worthwhile in terms of time, enjoyment, and reward given? Please elaborate. *
How easy is it to understand how to play Ultimate Team? (1 = Very difficult, 5 = Very easy) *
Very difficult
Very easy
How easy is it to navigate the different features and menus within Ultimate Team? (1 = Very difficult, 5 = Very easy) *
Very difficult
Very easy
What would you change about Madden Ultimate Team Mode to make it more intuitive for the user?  *
Final Thoughts
If you would like to share anything else about the user experience of Madden 26 that you either love or that you think could be improved, let us know here! What should EA have considered when making this game as it pertains to your goals and needs?
If you could send a personal message to EA about improving Madden 26 usability and interfaces, what would it be? *
What part of Madden's user experience do you enjoy the most?  *
Is there anything else you would like to share? Frustrations? Complaints? 
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