Serving All Adults: Dementia Friendly Business Training & Customer Service in the Library

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November 17th, 2020 virtual workshop 10-12noon. 2 CE contact hours will be awarded.

Scott Seeger and Meagan Fandrey of the Aging and Disability Resource Center of Central Wisconsin (ADRC-CW) will provide Dementia Friendly Business Training with an emphasis on customer service and inclusivity in the library.

Attendees will receive the Dementia Friendly Business training. Libraries may earn a Dementia Friendly Business designation via this training.

Attendees will leave with an understanding of services provided by ADRC county locations.

Attendees will work through library specific customer service scenarios.

The ADRC-CW works to provide peace of mind and quality of life to individuals and families through information and access to resources.

Please contact Anne Hamland with any questions at ahamland@wvls.org or 715-839-5082 ext.150

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