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ServiceNow Virtual Agent AI
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Has you organization purchased  Virtual Agent (ITSM Professional Plus Unrestricted User)
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Has the Virtual Agent been able to accurately interpret and classify most IT-related queries?
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Is the Virtual Agent effective at delivering relevant IT knowledge articles or troubleshooting steps to users?
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Is the Virtual Agent performing well across a variety of IT service scenarios (e.g., password resets, software requests, etc.)?
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Would your recommend someone to purchase Virtual Agent with Ai today.
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How has overall feedback been from your user community?
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Have you started realizing any value from Virtual Agent?
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What are some other challenges you have faced in your Virtual Agent implementation? 
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