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Taiwan Tour Bus Customer Satisfaction Survey
Thank you for choosing Taiwan Tour Bus.
This survey will be used to improve service quality. Your opinions and comments are
highly appreciated.
Tourism Bureau R.O.C. (Taiwan)
1.Easy to make reservation and settle payment. *
2.Tour information is sufficient and abundant. *
3.Tour guide service is professional and friendly. *
4.Tour guide’s narration is sufficient and interesting. *
5.Tour guide is skillful in dealing with questions and problems from guests. *
6.The driver drives smoothly and skillfully. *
7.The driver is kind and maintains good attitude at work. *
8.The bus is clean and facility is comfortable. *
9.The body of tour bus is in good condition. *
10.I am satisfied with build-in-bus Wi-Fi service. *
11.I am happy with the smart tourism apparatus which provides multi-lingual information and narration of tour program. *
12.The attractions are interesting and worthwhile visiting. *
13.The tour guide did not arrange any unpleasant and unnecessary shopping stop. *
14.I did not feel any stress of power shopping from the tour guide. *
15.I am happy with the drop-off and pickup service. *
16.The tour price is reasonable and attractive. *
17.The food was delicious.(Needless to answer when no meal service included)
18.The food had local features.(Needless to answer when no meal service included)
19.The restaurant was of good hygiene quality.(Needless to answer when no meal service included)
20.Restaurant services are good and recommendable.(Needless to answer when no meal service included)
21.The hotel is clean and peaceful.(Needless to answer when not included)
22.I feel happy with the hotel service.(Needless to answer when not included)
23.I feel secure during the trip.
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