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Client Satisfaction Survey
The Ministry of Industry and Commerce is conducting a Client Satisfaction Survey
once every quarter. Regular surveys build foundations to long term success of
the Ministry. The Communications and Advocacy Unit will spearhead the exercise
using digital platforms and questionnaires. 
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1.   What type of client are you?
Clear selection
2.   How did you know about the Ministry?
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3.   Which province do you reside in?
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4.   Why did you engage the Ministry?
Clear selection
5.   Which department have you interacted with during your visit?
6.   How often do you interact with the department?
Clear selection
7. How would you rate the quality of services provided by the department? 
Clear selection
8.   Were your queries or concerns resolved satisfactorily?
Clear selection
9.   How clear was the communication during the service delivery process?
Clear selection
10.   How was the response from the Ministry?
Clear selection
11.   Are the Ministry offices accessible?
Clear selection
12.   Were the Ministry staff quick to resolve your issue?
Clear selection

13.   Were your emails and letters responded within three Working days?

Clear selection
14.   Your call was answered after how many rings?
Clear selection
15.   Is there a proper signage on the Ministry premises? Are offices clearly labelled?
Clear selection
16.   Is the Ministry staff available during working hours from Monday to Friday between 07.45 to 16.45?
Clear selection
17.   How would you rate the professionalism of the staff?
Clear selection
18.   Are you aware that the Ministry has offices in the provinces?
Clear selection
19.   Have you used the Ministry’s online platforms or digital services?
Clear selection
20.   If yes, how would you rate your experience with the digital services?
Clear selection
21.   Which service did you require when you used the Ministry online services?
22.   Did you get a satisfactory response / service online?
Clear selection

23.   What improvements would you suggest for the digital services?

24.   How satisfied are you with the overall services provided by the Ministry?
Clear selection

25.   Would you recommend the department’s services to others?

Clear selection
26.   Do you know any statutory instrument administered by the Ministry?
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If yes, please state
27.   Do you know any parastatal under the Ministry?
Clear selection
If yes, please state
28.   Which areas do you think need improvement?
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29.   Any additional comments or suggestions?
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