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Google AdWords Impersonation Scam
You receive an unsolicited phone call or email from someone claiming to be from Google AdWords. They inform you of a change in billing for payments to your Google Adwords account. Then, you are emailed a notification which instructs you to change the bank and account number for future payments towards your AdWords account. The notice even contains what appears to be a Google AdWords logo (refer to Sample Google AdWords Impersonation Notification).

If you receive an AdWords invoice by email which instructs you to make changes to where you send your payment and/or contains different payment information from previous invoices, you should log into your AdWords account (https://adwords.google.com/) and review the invoice directly in your account. Once you are logged into your account, click the gear icon and choose Billing & payments. Click Transactions from the menu on the left, or find the "Transactions" card in the center of the page and click View transactions. Once you have logged into your account and accessed your Transactions page, you can search for and download your invoices. Your invoice will state the payment options available to you, and you will find Google’s banking details at the bottom.

For additional instructions on how to access this information, you can visit:
https://support.google.com/adwords/answer/1723045?hl=en&ref_topic=3119103 https://support.google.com/adwords/answer/1704427?hl=en&ref_topic=3119103

In addition, you should notify your sales contact if you are unsure about how to make a payment or about where to send your payment.

We also encourage you to report the email as spam or phishing to your email provider. If you have Gmail, learn how to report spam (https://support.google.com/mail/answer/190737) and report phishing (https://support.google.com/mail/answer/184963). If the email was sent from a Gmail address, you can report abuse (http://support.google.com/mail/bin/request.py?contact_type=abuse) to help Google take appropriate action on accounts involved in this scam.

Spam: The abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages.

Phishing: Phishing is a type of online fraud where someone tries to trick the victim into revealing sensitive details such as a username, password or credit card details, by masquerading as a trustworthy entity in an electronic communication.


Email address *
Sample Google AdWords Impersonation Notification
Report a Google AdWords Impersonation Scam
If you’ve received a phone call or email claiming to be someone from Google AdWords, and they asked you to change the banking information for future payments made to your Google Adwords account, please report it to us by completing this form.

The information you provide us with may be used to further investigate this matter in aggregate, and may be shared with the appropriate authorities as part of our effort to shut down these types of operations.

Google is unable to respond to all individual inquiries. For immediate attention to your matter, contact your bank and/or the appropriate authorities to report the fraudulent activity.

Your Contact Information
First Name:
Your answer
Last Name:
Your answer
Email Address:
Your answer
Phone Number:
Your answer
Google AdWords Impersonation Scam Details:
Name of the Person Who Contacted You:
Your answer
Email of the Person Who Contacted You:
Your answer
Phone Number of the Person You Spoke With:
Your answer
Date of Contact:
MM
/
DD
/
YYYY
Contact Method:
List any email addresses provided:
Your answer
List any phone numbers provided:
Your answer
Did you send money?
How much did you send?
Your answer
Bank Details Listed on Notificaiton
Bank Name
Your answer
SWIFT Code
Your answer
Clearing Code
Your answer
Supporting Documentation:
Scan and upload all relevant records related to your transaction, including fraudulent emails or notifications you received, records of money/bank transfers, etc.

Send the attachment(s) to adwordsimpersonation-attachments@google.com using the same email account used to report the scam in this form.

Header Information:
Please provide the header information related to any email correspondence you received from the Google AdWords Impersonation scam. To obtain the header information in Gmail, follow these instructions (https://support.google.com/groups/answer/75960?hl=en).
Additional Information:
Please describe your interaction with the Google AdWords Impersonator. If you sent money, include any unique identifiers for this transaction, such as the bank account / routing number you were instructed to transfer funds to. Unique identifiers does not include any account credentials, secret hint questions/answers, etc…
Description of additional interaction:
Your answer
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