We are looking for dependable people who have awesome people skills; providing great customer service is our main goal. We need people who are highly organized, efficient, and have the ability to adapt as needed to the fluctuations of the hall.
This is a brief description of what we are looking for.
To provide Artists/Exhibitors/Attendees with optimal customer service and a positive, memorable, experience that creates an environment that fosters good will for the convention.
Conduct register / cash box activities accurately and expediently for the customer, and the event (if trained).
Conduct system activities accurately and expediently for the customer, and the event (if trained).
Hand out packets to every individual in line waiting for packets, without only waiting for them to get to the front of the line.
Attract potential customers by answering product and service questions; suggesting information about other products and services (up-sell the event).
Perform "Well-Checks" on Artists and Vendors.
Ex. "Hello Artist/Vendor, How was Move-In?, General Announcement"
"Hello Artist/Vendor, Did you have any questions?, General Announcement"
Conduct regular sweeps of the Artists and Exhibitors to screen and report on materials not allowed for sale, giveaway, or distribution at the event along with their Booth number, company name, and product location.
Meet all reporting goals pertaining to contract infractions (2 per day), and event enhancements seen of Artists and Exhibitors set for the day (2 per day throughout your shifts). (per team)
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem to the customer without negative implications concerning the convention or saying the customer is wrong; expediting adjustments for the customer as needed following the appropriate path to do so; following up to ensure resolution without offering more than necessary.
Recommend potential products or services to management by collecting customer information informally and/by impartially analyzing customer needs
Customer Service Skills, Product Knowledge, Problem Solving Skills, Market Knowledge, Documentation Skills, Comprehension Skills, Phone Skills, and Conflict Resolution Skills.
Listening, Reading, Writing, Basic Math, Open Availability During Pre con- and throughout the Event, and the ability to Multi-task. Respond to/Submit Post-con Department Evaluation/Questionnaire
Must Attend at least one Badge Assembly Party at the M.A.P.S. Office, or will no longer be an Exhibit Space Staffer after the event.
Must Pass Contract Reviews, Must Pass Department Reviews, Must meet or exceed at-con expectations and requirements as outlined in the Department Manual (including Dress Code).