First timers will be asked to fill out a profile before they can make a reservation/appointment. 

I understand my pet must be able to ride in a kennel and be collected easily from my home. Prairie Peak (PPK) reserve the right to cancel if it's not feasible to transport my pet due to unforeseen situations and the charge will still apply for the attempt to collect my pet.

PPK main form of communication will be text then phone call making our service smooth and easy for me. PPK will notify me of their ETA, departure, and again when my pet has successfully arrived at their destination. After the trip I agree to let PPK run my card on file for the appropriate amount per pricing terms on their website.

I understand I may be charged for extra time it takes due to weather, behavior, or other variables that can cause a delay and I give PPK permission to run my card for these incidental charges.

Transportation cancellations must be communicated to PPK by 12pm (noon) the day prior to reservation start. Late cancellation will result in a full service cost to the card on file.

 I understand that e-collar’s will not be used without owners consent and then only if consent plus proper e collar conditioning training has been accomplished first.

Accidents in kennels during transportation result in a $15 kennel and vehicle sanitization fee and a $15 sanitary bath fee as needed and I give PPK permission to run my card for these incidental charges.

I understand PPK will first contact our on staff Certified Vet Tech for any medical concerns and then will notify me second and will bring my pet to Red River Animal Emergency Hospital in Fargo, ND in the event an emergency is determined. I understand I will be solely responsible for the bill resulting from any transportation, vet, or other fees and authorize PPK to run my Credit Card for these charges. PPK Certified Vet Tech staff is only utilized to help identify if there is a medical concern needing vet care and we refer all treatment out to local veterinarian clinics or emergency hospitals. PPK will provide any medication needed in accordance with the pets health plan.

If a female is in heat you must notify PPK. In heat female will result in an additional $8 fee per trip fee.

I understand PPK will make every effort to arrive at the exact time you specify however I understand there are variables that are out of PPK control. If I decide to cancel the service I understand the charge will still apply for any partial trips performed in accordance with the cancellation policy no matter the reason.

I understand I will be charged $25 for the first 30 minutes and then $1 / minute thereafter including but not limited to wait time at vet clinics, weather, or traffic and I will not be notified in advance of the charge as I authorize PPK to charge for the real time services performed. I understand that I may request an explanation for the time charged to learn more and I trust PPK to operate honestly and ethically.

I agree to waive all liability to PPK and agree to the Liability waiver and policy terms agreement that I have signed when building my profile in with PPK.

I attest that my house is safe to enter per the instructions I have given.

Incidentals- I understand PPK will provide a service with a professional and honest approach. PPK is not responsible for broken items included but not limited to: gate, latches, fencing, grass, landscaping, stains, foot traffic wear, and the like. All liability is waived in accordance with their liability policy.