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Customer satisfaction survey
Dear Sir or Madam,

Please complete the following questionnaire developed in order to know your opinion on the quality of our services. All the collected comments and your views on the co-operation will enable us to meet the client's expectations and to better adapt to your requirements.
We are asking for the most objective assessment.

Thank you in advance

Rating scale 1-5 where:
(5 – very good, 4 - good, 3 - sufficient, 2 - below expectations, 1 - insufficient).
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Email *
Company name *
Quality of customer service:
Knowledge, competences and employee involvement *
Insufficient
Very good
Kindness, openness, availability of personal *
Insufficient
Very good
Settlement, completeness of documentation *
Insufficient
Very good
The overall level of service *
Insufficient
Very good
Timely delivery of orders *
Insufficient
Very good
Quality of products:
Quality of offered products *
Insufficient
Very good
Product compliance with the order, specifications *
Insufficient
Very good
Offer:
Complexity *
Insufficient
Very good
The term of offers delivery *
Insufficient
Very good
Competitiveness:
Level of products prices offered by our company to other companies? *
Insufficient
Very good
Assessment of our Trader (professionalism, courtesy, openness) against other companies in the industry? *
Insufficient
Very good
Complaints:
The method of complaint handling *
Insufficient
Very good
Please answer this question if you complained during the cooperation
What do you think we should improve?
Would you recommend our company to other clients?
Other comments and observations
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