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Requests, Complaints, or Claims

Thank you for reaching out to us. Your feedback is very important and helps us improve our services every day.

This form is designed to receive your Requests, Complaints, and Claims (RCC). We want to listen to you and work to resolve any concerns you may have.

Please provide as much detail as possible so that we can address your request effectively. All fields marked with an asterisk (*) are mandatory.

Remember that your RCC will be addressed within a maximum of 15 business days. We appreciate your patience and understanding.

Thank you for helping us improve!

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Email:
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Full Name: Please enter your full name.  
User ID: Please enter your username on the platform.  
Request Type: Is this a request, complaint, or claim?  
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Request Description: Please describe your request, complaint, or claim in detail. Remember to provide an organized narration and preferably number the events.
Incident Date (if applicable): If your request refers to a specific incident, please provide the date it occurred.  
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