9.0 Performance Evaluation

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9.0 Performance Evaluation

Organisation Name *

Completed by: *

Email: *

Phone: *

9.1 Monitoring, measurement, analysis and evaluation

(General responses/comments below, as applicable)

.....9.1.1 General

(General responses/comments below, as applicable and questions 9.1.1A - 9.1.1Ci)

.....9.1.1A The organisation shall determine : *

(General responses/comments below, as applicable)

..........9.1.1A a) Monitoring and measurement (including inspection) needs *

All areas . process monitoring planning monitoring , raw materilas conformance etc

Monitoring and Measurement (Inspection) needs are not determined

Monitoring and Measurement (Inspection) needs are always and fully determined

..........9.1.1A a)i Monitoring and measurement (Inspection) needs *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.1A b) Monitoring, measurement, analysis and evaluation methods (Quality Planning) *

Monitoring, measurement, analysis and evaluation methods are not determined

Monitoring, measurement, analysis and evaluation methods are always and fully determined

..........9.1.1A b)i Monitoring, measurement, analysis and evaluation methods (Quality Planning) *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.1A c) When monitoring and measurement (including inspection) is performed (Quality Planning) *

When monitoring and measurement (Inspection) is performed is not determined

When monitoring and measurement (Inspection) is performed is always and fully determined

..........9.1.1A c)i When monitoring and measurement (including inspection) is performed (Quality Planning) *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.1A d) When monitoring and measurement results are analysed and evaluated *

When monitoring and measurement (Inspection) results are analysed and evaluated is not determined

When monitoring and measurement (Inspection) results are analysed and evaluated is always and fully determined

..........9.1.1A d)i When monitoring and measurement results are analysed and evaluated *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.1B The organisation shall evaluate QMS performance and effectiveness *

QMS performance and effectiveness is not evaluated

QMS performance and effectiveness is always and fully evaluated

.....9.1.1Bi The organisation shall evaluate QMS performance and effectiveness *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.1C QMS performance and effectiveness evaluation results are retained as documented information *

QMS performance and effectiveness evaluation results are not retained as documented information

QMS performance and effectiveness evaluation results are always and fully retained as documented information

.....9.1.1Ci Evaluation results are retained as documented information *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.2 Customer Satisfaction

(General responses/comments below, as applicable and questions 9.1.2A - 9.1.2Ci)

.....9.1.2A The organisation shall monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled *

Customers’ perceptions are not monitored

Customers’ perceptions are always and fully monitored

.....9.1.2Ai The organisation shall monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.2B The organisation shall determine the methods for obtaining, monitoring and reviewing customer perception information *

Methods for obtaining, monitoring and reviewing customer perception information is not determined

Methods for obtaining, monitoring and reviewing customer perception information is always and fully determined

.....9.1.2Bi The organisation shall determine the methods for obtaining, monitoring and reviewing customer perception information.

(General responses/comments below, as applicable)

.....9.1.2C NOTE Examples of monitoring customer perceptions include customer surveys, customer feedback on delivered products and services, meetings with customers, market-share analysis, compliments, warranty claims and dealer reports.

NOTE Monitoring customer perceptions do not include customer surveys, customer feedback on delivered products and services, meetings with customers, market-share analysis, compliments, warranty claims and dealer reports

NOTE Monitoring customer perceptions always and fully include customer surveys, customer feedback on delivered products and services, meetings with customers, market-share analysis, compliments, warranty claims and dealer reports.

Clear selection

.....9.1.2Ci NOTE Examples of monitoring customer perceptions include customer surveys, customer feedback on delivered products and services, meetings with customers, market-share analysis, compliments, warranty claims and dealer reports.

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.3 Analysis and evaluation

General responses/comments below, as applicable and questions 9.1.3A - 9.1.3Ci )

.....9.1.3A Appropriate monitoring and measurement (Inspection) data and information is analysed and evaluated *

Appropriate monitoring and measurement (Inspection) data and information is not analysed and evaluated

Appropriate monitoring and measurement (Inspection) data and information is always and fully analysed and evaluated

.....9.1.3Ai The organisation shall analyse and evaluate appropriate data arising from monitoring, measurement (see 9.1.1 and 9.1.2) and other relevant sources. *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.3B Analysis results are used to evaluate levels of : *

..........9.1.3B a) Products and services conformity *

Analysis results are not used to evaluate levels of products and services conformity

Analysis results are always and fully used to evaluate levels of products and services conformity

..........9.1.3B a) Products and services conformity *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.3B b) Customer satisfaction degree *

Analysis results are not used to evaluate levels of customer satisfaction degree

Analysis results are always and fully used to evaluate levels of customer satisfaction degree

..........9.1.3B b)i Customer satisfaction degree *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.3B c) QMS performance and effectiveness *

Analysis results are not used to evaluate levels of QMS performance and effectiveness

Analysis results are always and fully used to evaluate levels of QMS performance and effectiveness

..........9.1.3B c)i QMS performance and effectiveness *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.3B d) If planning is implemented effectively *

Analysis results are not used to evaluate if planning is implemented effectively

Analysis results are always and fully used to evaluate if planning is implemented effectively

..........9.1.3Bd)i If planning is implemented effectively *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.3B e)The effectiveness of actions addressing risks and opportunities *

Analysis results are not used to evaluate levels of effectiveness of actions addressing risks and opportunities

Analysis results are always and fully used to evaluate levels of effectiveness of actions addressing risks and opportunities

..........9.1.3B e)iThe effectiveness of actions addressing risks and opportunities *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.3B f) External providers’ performance *

Analysis results are not used to evaluate levels of external providers’ performance

Analysis results are always and fully used to evaluate levels of external providers’ performance

..........9.1.3B f)i External providers’ performance *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.1.3B g) QMS improvement needs *

Analysis results are not used to evaluate levels of QMS improvement needs

Analysis results are always and fully used to evaluate levels of QMS improvement needs

..........9.1.3B g)i QMS improvement needs *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.1.3C NOTE Data analysis methods include statistical techniques

NOTE Data analysis methods do not include statistical techniques

NOTE Data analysis methods always and fully include statistical techniques

Clear selection

.....9.1.3C NOTE Data analysis methods include statistical techniques *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

9.2 Internal Audit

(General responses/comments below, as applicable and questions 9.2A - 9.2.2Af)i )

.....9.2.1A The organisation shall conduct internal audits at planned intervals.to provide information on whether the QMS: *

..........9.2.1A a) Conforms to: *

..............9.2.1B a)1) The organisation's own requirements for its QMS *

Planned internal audits do not provide information on conformity of the organisation's own QMS requirements

Planned internal audits always and fully provide information on conformity of the organisation's own QMS requirements

...............9.2.1B a) 1)i The organisation's own requirements for its QMS *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.2.1B a) 2) To the requirements of International Standard ISO 9001 2015 *

Planned internal audits do not provide information on conformity to International Standard ISO 9001 2015

Planned internal audits always and fully provide information on conformity to this International Standard ISO 9001 2015

...............9.2.1B a) 2)i To the requirements of International Standard ISO 9001 2015 *

(General responses/comments below, as applicable)

..........9.2.1B b) Is effectively implemented and maintained *

Planned internal audits do not provide information that the QMS is effectively implemented and maintained

Planned internal audits always and fully provide information that the QMS is effectively implemented and maintained

..........9.2.1B b)i Is effectively implemented and maintained *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.2.2A The organisation shall:

(General responses/comments below, as applicable)

..........9.2.2A a) 1) Plan, establish, implement and maintain an audit programme(s), including the frequency, methods responsibilities, planning requirements and reporting *

Audit programme(s) are not planned, established, implemented and maintained including frequency, methods responsibilities, planning requirements and reporting

Audit programme(s) are always and fully planned, established, implemented and maintained including frequency, methods responsibilities, planning requirements and reporting

..........9.2.2A a) 1)i Plan, establish, implement and maintain an audit programme(s), including the frequency, methods responsibilities, planning requirements and reporting *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.2.2A a) 2) The audit programme(s) shall take into consideration, importance of the processes concerned, changed affecting the organisation and previous audit results *

Audit programme(s) do not take into consideration importance of processes concerned, changes affecting the organisation and previous audit results

Audit programme(s) always and fully take into consideration, importance of the processes concerned, changes affecting the organisation and previous audit results

...............9.2.2A a) 2)i The audit programme(s) shall take into consideration, importance of the processes concerned, changed affecting the organisation and previous audit results *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.2.2A b) Define the audit criteria and scope for each audit *

For each audit, criteria and scope are not defined

For each audit, criteria and scope are always and fully defined

..........9.2.2A b)i Define the audit criteria and scope for each audit *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.2.2A c) Select auditors and conduct audits ensuring objectivity and audit process impartiality *

Auditors are not selected and audits not conducted ensuring objectivity and audit process impartiality

Auditors are always selected and audits always conducted ensuring objectivity and audit process impartiality

..........9.2.2A c)i Select auditors and conduct audits ensuring objectivity and audit process impartiality *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.2.2A d) Ensure the audit results are reported to relevant management *

Audit results are not reported to relevant management

Audit results are always and fully reported to relevant management

..........9.2.2A d)i Ensure the audit results are reported to relevant management *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.2.2A e) Take appropriate correction and corrective actions without undue delay *

Does not take appropriate correction and corrective actions without undue delay

Always and fully take appropriate correction and corrective actions without undue delay

..........9.2.2A e)i Take appropriate correction and corrective actions without undue delay *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.2.2A f) Retain documented information is retained *

Implemented audit programme and audit results documented information is not retained

Implemented audit programme and audit results documented information is always and fully retained

..........9.2.2A f)i Retain documented information is retained *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

9.3 Management Review

(General responses/comments below, as applicable and Questions 9.3.1A- 9.3.3Bi)

.....9.3.1 General

(General responses/comments below)

.....9.3.1A Top management shall review the organisation's QMS, at planned intervals, ensuring its continuing suitability, adequacy, effectiveness and alignment with the organisation’s strategic direction *

Top management does not review the QMS at planned intervals

Top management always and fully review the QMS at planned intervals

.....9.3.1Ai Top management shall review the organisation's QMS, at planned intervals, ensuring its continuing suitability, adequacy, effectiveness and alignment with the organisation’s strategic direction *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.3.2 Management Review Inputs *

.....9.3.2A Management review shall be planned and carried out (implementeted), taking into consideratiom: *

(General responses/comments below, as applicable)

..........9.3.2A a) The status of actions from previous management reviews *

Planned management review does not consider status of actions from previous reviews

Planned management review always and fully considers status of actions from previous reviews

..........9.3.2A a)i The status of actions from previous management reviews *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.3.2A b) QMS relevent changes in external and internal issues *

Planned management review does not consider QMS relevant changes in external and internal issues

Planned management review always and fully considers QMS relevant changes in external and internal issues

..........9.3.2A b)i QMS relevent changes in external and internal issues *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.3.2A c) Information on QMS performance and effectiveness, including trends in: *

...............9.3.2A c) 1) Customer satisfaction and feedback *

Planned management review does not consider information on QMS performance and effectiveness, including trends in customer satisfaction and feedback

Planned management review always and fully considers on QMS performance and effectiveness information, including trends in customer satisfaction and feedback

...............9.3.2A c) 1)i Customer satisfaction and feedback *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.3.2A c) 2) Extent quality objectives have been met *

Planned management review does not consider QMS performance and effectiveness information, not including trends in extent quality objectives have been met

Planned management review always and fully considers on QMS performance and effectiveness information, including trends in extent quality objectives have been met

...............9.3.2A c) 2)i Extent quality objectives have been met *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.3.2A c) 3) Process performance and products and services conformity *

Planned management review does not consider QMS performance and effectiveness information, not including trends in process performance and products and services conformity

Planned management review always and fully considers QMS performance and effectiveness information, including trends in process performance and products and services conformity

...............9.3.2A c) 3)i Process performance and products and services conformity *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.3.2A c) 4) Nonconformities and corrective actions *

Planned management review does not consider QMS performance and effectiveness information, not including trends in nonconformities and corrective actions

Planned management review always and fully considers QMS performance and effectiveness information, including trends in nonconformities and corrective actions

...............9.3.2A c) 4)i Nonconformities and corrective actions *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.3.2A c) 5) Monitoring and measurement results *

Planned management review does not consider QMS performance and effectiveness information, not including trends in monitoring and measurement results

Planned management review always and fully considers on QMS performance and effectiveness information, including trends in monitoring and measurement results

...............9.3.2A c) 5)i Monitoring and measurement results *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.3.2A c) 6) Audit results *

Planned management review does not consider QMS performance and effectiveness information, not including trends in audit results

Planned management review always and fully considers on QMS performance and effectiveness information, including trends in audit results

...............9.3.2A c) 6)i Audit results *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

...............9.3.2A c) 7) External provider performance *

Planned management review does not consider QMS performance and effectiveness information, not including trends in external provider performance

Planned management review always and fully considers on QMS performance and effectiveness information, including trends in external provider performance

...............9.3.2A c) 7)i External provider performance *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

DE ACTIVATED .....9.3C c) Information on QMS performance, including trends and indicators for: DEACTIVATED *

1) Nonconformities and corrective actions

2) Monitoring and measurement results

3) Audit results;

4) Customer feedback.

5) Supplier and external provider issues

6) Process performance and product conformity

(7) Improvement Programs)

DEACTIVATED .....9.3C c)i Information on QMS performance, including trends and indicators for 1) nonconformities and corrective actions 2) monitoring and measurement results 3) audit results 4) customer feedback 5) supplier and external provider issues 6) process performance and product conformity ( 7) Improvement Programs )DE ACTIVATED *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.3.2A d) QMS resource adequacy *

Planned management review does not consider QMS resource adequacy

Planned management review always and fully considers QMS resource adequacy

..........9.3.2A d)i QMS resource adequacy *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.3.2A e) The effectiveness of actions addressing risks and opportunities (see 6.1) *

Planned management review does not consider effectiveness of actions addressing risks and opportunities

Planned management review always and fully considers effectiveness of actions addressing risks and opportunities

..........9.3.2A e)i The effectiveness of actions addressing risks and opportunities (see 6.1) *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.3.2A f) Opportunities for improvement *

Planned management review does not consider opportunities for improvement

Management review always and fully considers opportunities for improvement

..........9.3.2A f)i Opportunities for improvement *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.3.3 Management review outputs

.....9.3.3A Management review outputs shall include decisions related to:

..........9.3.3A a) Opportunities for Improvement *

Management review outputs do not include decisions and actions related to opportunities for improvement

Management review outputs always and fully include decisions and actions related to opportunities for improvement

..........9.3.3A a)i Opportunities for Improvement *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

..........9.3.3A b) Any need for changes to the QMS *

Management review outputs do not include decisions and actions for any need for QMS changes

Management review outputs always and fully include decisions and actions for any need for QMS changes

..........9.3.3A c) Resource needs *

Management review outputs do not include decisions and actions for resource needs

Management review outputs always and fully include decisions and actions for resource needs

..........9.3.3A c)i Resource needs *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

.....9.3.3B Documented information is retained as evidence of management reviews results (including actions taken) *

Documented information is not retained as evidence of management reviews results

Documented information is always and fully retained as evidence of management review results

.....9.3.3B Documented information is retained as evidence of management reviews results (including actions taken) *

Please include the reasoning for your score by explaining how this is (planned to be) achieved

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