Rafael's Print Shoppe (RPS) reserves all rights of all artwork we use and create for orders. (1) We can recreate your logo or design if you do not have the proper art file required for Screen Printing and Embroidering (ask about design option fees) and will keep that finished design on file for as long as you are our client.  (2) RPS also reserves the right to take on a project or refuse a project as we see fit, though we strive to take on orders and build quality relationships with all clients. (3) RPS does all communicating with clients and businesses during regular 9-5 business hours, but may answer emails after hours if possible. As a growing family business, our time is important to us just like your orders - we we strive to get all orders completed within a two week window of the order being placed. (4) We ONLY accept payment upfront, by cash or credit, either processed manually or via paypal invoice.  All payment information collected for full purchase orders is protected and never shared beyond transaction use. (5) RPS is not responsible for any projects not picked up within two months of completion and will not reprint for free unless our company has already contacted you about an error with the process of print/customizing and is fully committed to fixing an errors the company makes prior to handing garments over to the customer. (6) All clients are held liable for any mistakes made AFTER the order is approved by you to head to print. We understand that fine details matter and try our best to quality check all projects, but rely on the editing process between client and ourselves to catch all mistakes before orders head to print. This is why 100% clear and consistent communication is required via emails for proofing as well as phone/email communication about project details, from start to finish. Thank you, RPS FAMILY.