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Distance-Learning HelpDesk Form 20-21
This form is for students, parents/guardians, and staff members to submit help requests to the technology staff. Please answer the questions to the best of your ability, and be prepared for a technology staff member to reach out with suggestions or solutions. Technology staff members will respond to each ticket in the order that it is received.
If you are a staff member, please provide your full name:
Parent/Guardian name (first and last):
Student's name (first and last):
Email address where we can reach you:
Phone number where we can reach you (xxx) xxx-xxxx:
Your child's grade:
What device are you having a problem with?
Please select the option that best describes your device's hardware problem. If it is not listed, please select 'other' and describe your problem in as many details as possible.
My child cannot log into their Chromebook. We may need a password reset.
My Chromebook is not charging, or my charger is missing and/or broken.
My Chromebook cannot access websites.
My Chromebook is not playing sound, either through headphones or through the built-in speaker..
My Chromebook cannot use the webcam with either Google Meet or ZOOM. Either my teacher cannot see me, or I cannot see my teacher.
My Chromebook is no longer turning on.
My Chromebook has screen damage that is affecting my child's ability to use it.
My personal device is not letting me access Google Classroom or other websites.
I don't have a problem with my device's hardware, I am having another problem.
Are you unable to log into a particular website or program? If yes, specify which program you are having trouble with. (ex: Amplify, IXL, Google Classroom, etc)
No, this is not my problem.
Yes, I cannot log in to a program I need.
If you are having a different technology problem, or would like to provide more information, please describe it below:
Send me a copy of my responses.
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This form was created inside of Westminster Community Charter School.