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Interpreter Satisfaction Questionnaire
At our hospital, we provide interpreting services to help patients communicate effectively with medical staff. This survey aims to understand your experience with our interpreting services and identify areas for improvement. Your feedback is valuable in helping us enhance communication support for all patients.
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* Indicates required question
Which interpreting service did you use during your visit?
*
Face-to-face onsite interpreter (English)
Remote interpreter via mediPhone (online with camera)
Remote interpreter via mediPhone (telephone without camera)
AI translation application (hospital-provided)
AI translation application (patient’s own app, e.g., Google Translate)
Other:
Required
How would you rate the quality of the interpreting service you used?
1: Poor - 5: Excellent
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5
Clear selection
Did you feel that the interpreter accurately conveyed your concerns and the doctor’s explanations?
*
1: No, I did not understand well. - 5: Yes, I understood completely.
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How comfortable did you feel communicating with the interpreter?
1: Very uncomfortable - 5:Very comfortable
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5
Clear selection
What can we improve to enhance the interpreting service?
Availability of more languages
Faster response time
Better accuracy in medical terms
Improved sound/video quality (for remote services)
More training for interpreters
Other:
Do you have any other feedback for us?
Your answer
If you'd like a response from us, please provide your contact details.
Your answer
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