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Critical Communication Capability® Self-Assessment
Standing Phase - People Resource Area
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Question 1: We have a Comms lead who brings a broad security/comms landscape perspective
Clear selection
Comment
Question 2: We have a C-suite giving support/resources for drills/practice and resulting action items
Clear selection
Comment
Question 3: We have a customer/business lead adept at crisis communication with customers
Clear selection
Comment
Question 4: We have a customer/business lead who has/factors in contextual awareness (PESTLE)
Clear selection
Comment
Question 5: We have a legal rep empowered to give guidance/support in response planning
Clear selection
Comment
Question 6: We have an exec sponsor/decision-maker available for initial situation notification/consultation
Clear selection
Comment
Question 7: We have an IT lead/team with a genuine leadership/take charge, not wait and see posture
Clear selection
Comment
Question 8: We have a Critical situation project manager with clearly identified leads and a "phone tree" for contact
Clear selection
Comment
Question 9: We have a Comms team that has identified outside Comms agency/people for critical situation management
Clear selection
Comment
Question 10: We have a Customer Relations team that has set up reliable communications channels to premier customers
Clear selection
Comment
Question 11: We have the right executives designated/connected for ongoing top customer outreach
Clear selection
Comment
Question 12: We have front-line managers trained to handle customer inquiries about critical situations
Clear selection
Comment
Question 13: We have a Comms staff expert at communicating on relevant social and media channels
Clear selection
Comment
Question 14: We have a leadership team that fosters an open culture, with the public seeing us as trustworthy/open/accessible
Clear selection
Comment
Question 15: We have good relationships among our C-Suite/Investor relations team and the investor community/top stockholders/analysts
Clear selection
Comment
Question 16: We have business and marketing teams that develop good word of mouth and brand reputation in key sectors and audiences
Clear selection
Comment
Question 17: We have IR and comms teams that win positive posts/gain reputation with financial/industry-specific analysts, influencers
Clear selection
Comment
Question 18: We have a leadership team that fosters a solid customer-oriented culture and that grasps and acts on customer needs
Clear selection
Comment
Question 19: We have customers that are satisfied with the content and detail level of our communications
Clear selection
Comment
Question 20: We have a customer outreach team that has tracked favorable customer satisfaction scores (NPS) and verbatims
Clear selection
Comment
Question 21: We have customer leads that have set up specific comms channels/contacts/relationships with priority customers
Clear selection
Comment
Question 22: We have a legal team that has a complete understanding of our breach declaration obligations
Clear selection
Comment
Question 23: We have a government affairs team with issues management acumen leading corporate citizenship programs
Clear selection
Comment
Question 24: We have a leadership team with a grasp of our legal/regulatory responsibilities in the event of a security situation
Clear selection
Comment
Question 25: We have strong internal/external legal people involved in our security response planning
Clear selection
Comment
Question 26: We have strong ties/good collaboration among legal and comms/marketing teams
Clear selection
Comment
Question 27: We have an IR team that has developed a good relationship status with the investor community/top stockholders
Clear selection
Comment
Question 28: We have a legal team that has created an environment with a low level of legal liability
Clear selection
Comment
Question 29: We have a C-Suite that has a solid grasp of our global/international responsibilities and legal obligations
Clear selection
Comment
Question 30: We have a CritSit PM that acts to ensure preparedness when Leads are not being made available for CritSit exercises
Clear selection
Comment
Question 31: We have a C-Suite/leadership team that has designated critical communications leads
Clear selection
Comment
Question 32: We have, as a team, executed, funded, resourced, and practiced the highest-payoff CritSit preventative measures
Clear selection
Comment
Question 33: We have a team that manages the org structure/hierarchy changes to preempt negative impact on critical communication capability
Clear selection
Comment
Question 34: We have all teams following through on preparedness activities, e.g., skill development
Clear selection
Comment
Question 35: We have IR and comms teams that have developed good relationships with financial and industry-specific analysts
Clear selection
Comment
Question 36: We have a Leadership Team that has identified and addressed any talent/skill level gaps among team members
Clear selection
Comment
Question 37: We have a comms team/agency that has identified and fixed weaknesses in critical situation comms execution
Clear selection
Comment
Question 38: We have a Leadership Team that hires, develops, and assigns people to critical situation roles who are highly skilled at troubleshooting and status communications
Clear selection
Comment
Question 39: We have a Leadership Team that has found and fixed role, skills and ownership gaps by adjusting responsibilities/accountabilities
Clear selection
Comment
Question 40: We have a Customer Relations team that has set up reliable communications channels to premier customers
Clear selection
Comment
Question 41: We have project managers that have restored the proper balance when surrogates are dominating CritSit exercises
Clear selection
Comment
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