1. Request Process
This form is a request, and Leevin reserves the right to refuse it if the new customer does not provide the required information or fails to meet the specified criteria.
Once we receive the form, we will analyze the details and send an email to the new customer with a link to the booking page (including information of the property and information about payments, alongside check-in and check-out dates)

After they complete it with  all the information, we will review the application.
If all requirements are met, the process will officially start. If any details are missing, we will contact you for additional information.

2. Security Deposit:
To ensure the safety and accuracy of the process, new customers must pay their security deposits directly to Leevin Ireland, and only when officially requested.
Important:

• Deals or payments between customers are not accepted under any circumstances, and Leevin is not responsible for them.
• Do not make any deposit payments in advance without receiving our official payment request email, which includes the banking details.
  

3. Refund
Leevin will process refunds to former customers within 14 working days, provided that:

• The replacement application is approved following the rules above.
• The incoming customer has paid their security deposit directly to Leevin Ireland and signed the License, only after our official request.
  

4. Cancellation:
If you want to cancel, please email us as soon as possible
If cancelling after the booking is created and the deposit paid: The withdrawal period for the spot is 2 days after the deposit payment. After this period, cancellations are no longer possible.

5. Room Fee Due Date
The room fee due date remains the same as in the current agreement, and it cannot be changed.

Please note:
Do not hand over the keys to the new customer until you receive the replacement check-out confirmation email from Leevin Ireland.

6. Replacement Registration
Replacements must be registered at least 15 days before the new customer’s check-in date.

Leevin will assess the application and complete the process within 7 working days, though delays may occur if documentation is missing.

7. Continuous Coverage
There must be no interruption in license agreement coverage. Full monthly payments are required, regardless of changes in responsibility.

Any proportional room fee payment arrangements between outgoing and incoming customers must be handled independently between them.

After reviewing the above information, please advise the new customer to:

• Keep an eye on their email inbox (including spam/junk folders).
• Prepare the necessary documents for when they receive the booking link.
  

8. Layout change

Leevin does not allow changes to the room layout; therefore, any such requests will be disregarded.

9. Property. 
We kindly ask that, if you have any questions about the property before the replacement is made, please contact us at info@leevinireland.com.

Kind regards,