E- Charging Stations in Villach

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This survey aims to explore how accessible and user-friendly E-charging stations are in Villach. The questionnaire is anonymous and takes only a few minutes to complete. Your answers will help us better understand the needs and experiences of users. Thank you for your participation!

1. Which of the following statements describe your situation?

I currently own an EV

I rent or use shared EV

I don not plan to buy an EV

Clear selection

2. How easy or difficult is it for you to find an E-charging station when you need one?

Very easy

Somewhat easy

Somewhat difficult

Very difficult

Clear selection

3.How often do you usually charge your electric car?

Several times a week

Once a week

Every two weeks

Less often

I don't charge regularly / I'm not sure

Clear selection

4. Which public E-charging station do you use most often? (e.g., street name, supermarket parking, petrol station)

5. Why do you choose that station most often? (You may choose more than one option)

It is closest to my home/work

Fast charging speed

Plenty of available chargers

Barrier - free access

Reliable/usually working

Good amenities nearby (shops, cafe, toilets..)

Safe, well-lit location

6. Do you think current E-charging stations are accessible for everyone, including people with mobility, visual, or other impairments?

Yes, definitely

Somewhat

Not really

Not at all

I’m not sure

Clear selection

7. What specific design or location aspects make E-charging stations difficult or inconvenient to use?
(You may choose more than one option)

Chargers are placed too far from parking spots

Cables are too heavy or too short

Poor lighting at the station

Not enough space to maneuver (car, weel chair, stroller...)

No weather protection (wind, rain, snow)

Screens are hard to read (small text, height...)

No nearby amenities while waiting

Other:

8.Do you charge your car regularly during working hours?

Yes, almost always

Often

Occasionally

Rarely

Never / not possible

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9. How comfortable are you with the following features at E-charging stations?

Very uncomfortable

Uncomfortable

Comfortable

Very comfortable

Payment

Apps

Displays

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10. Which payment methods do you generally prefer at an e-charging station?

Bank card (NFC, debit/credit card)

Charging app

QR code without app registration

Customer card/RFID

Cash (if available)

I don't care about the payment method

Clear selection

11. How important are the following factors to you when choosing a charging station? (1 = unimportant, 5 = very important)

Price/tariff

Reliability

Accessibility (width, floor, height)

Lighting/security

Proximity to shops/services

Easy to use without an app

Stress-free parking

12. How well does charging your vehicle fit into your normal daily routine?

Very well

Well

Somewhat

Poorly

Not at all

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13. How well does the charging time at a typical AC charging station fit in with the time you would normally spend parked there (e.g., while shopping, working, or running errands)?

Very well

Well

Insufficiently

Not at all

I don't know

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14.What is your average weekly mileage?

< 50 km

50–100 km

100–150 km

150–250 km

250–400 km

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15. Imagine an ideal E-charging station — what would it look like? (answering is optional)

Submit

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