Request/Inquiry for Payment of Financial Benefits for STUFAPs Grantees - Client Satisfaction Survey
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Responsiveness: Timeliness in processing of scholarship payment
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Question
Responsiveness: Timeliness in processing of scholarship payment
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Very Dissatisfied
Very Satisfied
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Label (optional)
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Answer key
(0 points)
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Reliability: Quality of advice, guidance and accuracy of information/documents provided for by the staff.
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Question
Reliability: Quality of advice, guidance and accuracy of information/documents provided for by the staff.
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Linear scale
Rating
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Date
Time
Description
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Caption
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Access and Facilities: Ease in the submission of documents for payment
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Question
Access and Facilities: Ease in the submission of documents for payment
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Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Communication: Availability of CHEDRO's scholarship hotline or other means ofcommunication
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Question
Communication: Availability of CHEDRO's scholarship hotline or other means ofcommunication
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Question Type
Short answer
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Checkboxes
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Rating
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Date
Time
Description
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Caption
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Costs: Not Applicable
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Title
Costs: Not Applicable
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Description (optional)
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Integrity: Professionalism of staff in addressing specific concerns
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Question
Integrity: Professionalism of staff in addressing specific concerns
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Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Assurance: Exhibited competence, knowledge and understanding in respondingto clients’ needs
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Question
Assurance: Exhibited competence, knowledge and understanding in respondingto clients’ needs
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Time
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Caption
Very Dissatisfied
Very Satisfied
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Label (optional)
5
Label (optional)
Answer key
(0 points)
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Outcome: How satisfied are you with the quality of service provided?
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Question
Outcome: How satisfied are you with the quality of service provided?
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Time
Description
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Caption
Very Dissatisfied
Very Satisfied
0
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to
2
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9
10
1
Label (optional)
5
Label (optional)
Answer key
(0 points)
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Comments/Suggestions
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Question
Comments/Suggestions
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Summary
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Responsiveness: Timeliness in processing of scholarship payment
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No responses yet for this question.
Reliability: Quality of advice, guidance and accuracy of information/documents provided for by the staff.
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No responses yet for this question.
Access and Facilities: Ease in the submission of documents for payment
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No responses yet for this question.
Communication: Availability of CHEDRO's scholarship hotline or other means ofcommunication
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No responses yet for this question.
Costs: Not Applicable
Integrity: Professionalism of staff in addressing specific concerns
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No responses yet for this question.
Assurance: Exhibited competence, knowledge and understanding in respondingto clients’ needs
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No responses yet for this question.
Outcome: How satisfied are you with the quality of service provided?
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No responses yet for this question.
Comments/Suggestions
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