Student Survey for Program Review: Private Pilot Program
Langley Flying School is conducting a Program Review in accordance with the Accreditation requirements of the Ministry of Advance Education.  Accreditation means that we seek to meet the highest of standards in the flight training industry; accredited status is also required for our students to receive government student loans.

The Program Review is a stock-taking of the state of our operations, designed to provide us with a basis for new directions and dimension, and the purpose of this survey is to determine if the program is satisfying the needs of students.  The results of this survey will contribute to our assessment of what adjustments are necessary to ensure the needs of students are met.

Your participation is therefore a CRUCIAL element in the Program Review process, and we therefore encourage you to provide accurate and thoughtful responses to the questions.  We thank you in advance for taking the time complete this survey.

Please fill out this questionnaire with respect to course you are currently undergoing, or the course you have completed.  
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1) Date survey completed:
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2) Please indicate your age:
3) Please indicate your student status:
4) Please indicate your working status (employment) outside pilot studies:
5) We are evaluating our Groundschool organization.  Please indicate your preferred method of knowledge preparation:
6) We are evaluating the demand for full-time Groundschool.  If the course you are studying was offered full-time Groundschool (Monday through Friday),
7) How many hours per week to you attend at Langley Flying School?
8) understand and support Langley Flying School’s Statement of Purpose.
Langley Flying School’s Statement of Purpose: To provide safe and effective pilot training. To encourage high standards in flying practices among our students, including the promotion of professional-level pilot knowledge and skills. To continually develop our training programs to ensure that they meet the highest of standards in the flight training industry, yet maintain an effective and informal learning environment.
9) I understand and support Langley Flying School’s Dispute Resolution
Langley Flying School’s procedure for dispute resolution is as follows: If possible, a disputant shall attempt to resolve a dispute informally. If informal resolution is unsuccessful, or in cases where the disputant is uncomfortable with informal measures, the disputant shall submit the complaint in writing to Chief Flying Instructor.  The Chief Flying Instruction will request written submissions from all parties involved, including witnesses.  Within 72 hours from the time that the original written complaint was submitted, the Chief Flying Instructor will meet with parties involved for the purpose of adjudication, and within 24 hours of this meeting, the Chief Flying Instructor will provide a written decision to the disputants. If either party is dissatisfied with the decision of the Chief Flying Instructor, the dispute may be referred to a mediator.  Within 48 hours of receiving a written request for mediation, the Chief Flying Instructor shall appoint a Pilot Examiner or a Civil Aviation Inspector as mediator.  The costs of mediation will be paid by Langley Flying School, Inc.
10) I think Langley Flying School’s Dispute Resolution Procedure is fair and effective.
11) When I were admitted to Langley Flying School, I was presented with accurate information regarding the Langley Flying School's programs.
This information is published on the Langley Flying School's main webpage under the link "Flight Training".
12) When I were began my program of study, adequate time was spent reviewing the program's admission requirement and the admission and completion requirements.
13) The Course Outline for my course reflects what actually happens in class and during flight training.
14) The activities, assignments and evaluation methods are appropriate for the course.
15) With respect to the conduct of staff and Instructors, I am taught and treated in a manner that is appropriate to my age and experience level.
16) My Instructors are comfortable with the course material.
17) My Instructors are available to assist me.
18) I have input into my Instructor’s evaluation.
19) Where applicable, I have seen changes as a result of student input.
20) Instructional material and resources used by Langley Flying School Instructors are adequate to meet the stated objectives of my course.
21) Instructional materials and resources used by Langley Flying School Instructors are appropriate for the course.
22) I feel I have adequate access to Langley Flying School resources—i.e., aircraft, simulator, and study space.
23) Before I signed up for the course, I feel that I was appropriately advised about the program by Langley Flying School Instructors and staff.
24) I feel capable of handling the course material provided by Langley Flying School.
25) My course activities at Langley Flying School is evaluated according to the guidelines provided in the course outline.
26) I believe that Langley Flying School’s student evaluations (e.g., Groundschool and flight training exams) are fair.
27) Langley Flying School Instructors have provided me with valuable feedback and information about my progress throughout my training.
28) Langley Flying School provides enough physical space for the students in my program.
29) There is reasonable space for me to have confidential discussions with Langley Flying School Instructors or staff.
30) There is sufficient space for me to study at Langley Flying School.
31) Langley Flying School appears to be well-run and administered.
32) I have always received a prompt response from the Langley Flying School administration if I had a problem or concern.
33) I feel that I can access the Chief Flying Instructor if I had a problem or concern.
34) I feel that that regularly scheduled group meetings with the Chief Flying Instructor or his representative would be beneficial to my training, and Langley Flying School in general.
35) It is important that I be able to access government student loans.
36) Given the nature of the aviation industry, I feel I have received valuable and accurate advice from Langley Flying School concerning job placement
37) I feel well prepared by Langley Flying School to find a job (Applicable only to commercial students who are ready to graduate).
Thanks for your participation in the Program Review!  Please add any comments regarding the School that you wish:
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