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Questionnaire of online auction site
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* Indicates required question
1. Age 年齡:
*
<18
18 - 25
26 - 35
36 - 45
>46
2. Current status 目前狀況:
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Student 學生
Working 工作
3. Gender 性別:
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Female 女
Male 男
4a. Have you even buying products from online auction site? 你曾在網上拍賣網站購物嗎?
*
Yes 有 (To 5)
No 沒有 (To 4b)
4b. The reason of why don't use online auction 不使用網上拍賣的原因:
(1: strongly disagree - 5: strongly agree) (1: 非常不同意 - 5: 非常同意) (It is the end of the questionnaire 問題完)
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4
5
4b.1 The inability to personally check the products 無法親自檢查產品
4b.2 Uncertainty of after-sale service 售後服務的不確定性
4b.3 Insecure transaction processes 不安全的交易流程
4b.4 Privacy concerns 隱私問題
4b.5 Unfamiliarity with the online sellers 不熟悉網上賣家
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4b.1 The inability to personally check the products 無法親自檢查產品
4b.2 Uncertainty of after-sale service 售後服務的不確定性
4b.3 Insecure transaction processes 不安全的交易流程
4b.4 Privacy concerns 隱私問題
4b.5 Unfamiliarity with the online sellers 不熟悉網上賣家
Clear selection
5. Over the past six months, how long did you spend on browsing online auction site MONTHLY on average? 過去半年, 你平均每月瀏覽網上拍賣網站的時數是多少?
<1 hour 少於一小時
1-2 hour(s) 一至二小時
3-4 hours 三至四小時
5-6 hours 五至六小時
6-7 hours 六至七小時
>7 hours 多於七小時
Clear selection
6. Over the past six months, how often did you browse the online auction site MONTHLY on average? 過去半年, 你平均每月瀏覽網上拍賣網站的次數是多少?
<1 time 少於一次
1-2 time(s) 一至二次
3-4 times 三至四次
5-6 times 五至六次
6-7 times 六至七次
>7 times 多於七次
Clear selection
7. Over the past six months, how much did you spend on auction site MONTHLY on average? 過去半年, 你平均每月於瀏覽網上拍賣網站的支出是多少?
≦$100
$101 - $200
$201 - $300
$301 - $400
$401 - $500
>$500
Clear selection
8. What types of products do you typically buy on the online auction sites? 你最常於網上拍賣網站購買以下哪類物品?
Collectibles & Boutique (eg: Stationery, dolls, etc.) 收藏品或精品
Apparels (eg: Clothing, Shoes, etc) 服裝
Books 書本
Home & Garden 家居用品
Jewelry & Watches 首飾與手錶
Other:
9. Which online auction sites do you typically use? 你最常用哪個網上拍賣網站?
Yahoo! auction
eBay HK
Other:
Clear selection
10. The factors that affect your choice of using the online auction site 影響你選擇使用哪個拍賣網站的因素:
(1: No influence - 5: The most influence) (1: 沒有影響 - 5: 最影響)
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5
10.1 Website provides more delivery and payment methods 網站提供的交貨與付款方式選擇多
10.2 Able to discuss with the seller for payment or delivery methods 能與賣方商量付款或交貨方式
10.3 Product prices are cheap 貨品便宜
10.4 Many types of product 貨品種類多
10.5 Good product quality 貨品質素好
10.6 Good after-sales service 售後服務佳
10.7 The site has the authority and reputation 網站具權威和口碑
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10.1 Website provides more delivery and payment methods 網站提供的交貨與付款方式選擇多
10.2 Able to discuss with the seller for payment or delivery methods 能與賣方商量付款或交貨方式
10.3 Product prices are cheap 貨品便宜
10.4 Many types of product 貨品種類多
10.5 Good product quality 貨品質素好
10.6 Good after-sales service 售後服務佳
10.7 The site has the authority and reputation 網站具權威和口碑
Clear selection
11. When you are going to select a product from the online auction sites, do you think the following factors are important? 當你要在拍賣網站購物, 你認為下列因素重要嗎?
(1: least important - 5: most important) (1: 最不重要 - 5: 最重要)
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3
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5
11.1 Product price 貨品價格
11.2 Product quality 貨品質素
11.3 Delivery time 送貨時間
11.4 Personal preferences 個人喜好
11.5 Payment or delivery method 收費方式
11.6 Reliability of seller 賣家的信譽
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11.1 Product price 貨品價格
11.2 Product quality 貨品質素
11.3 Delivery time 送貨時間
11.4 Personal preferences 個人喜好
11.5 Payment or delivery method 收費方式
11.6 Reliability of seller 賣家的信譽
Clear selection
12. Have you ever encountered the following problem? 你遇到過以下問題嗎?
Never 完全沒有
Seldom 甚少
Sometimes 間中
Often 頗多
Almost always 經常
12.1 The real product does not match the promotional description 購買的物品與宣傳描述不符
12.2 Receive product delay 收貨時間逾期
12.3 Receive a poor quality product 收到品質欠佳的產品
12.4 Deceived by the seller 被賣家欺騙
12.5 Personal information is embezzled 個人資料被盜用
Never 完全沒有
Seldom 甚少
Sometimes 間中
Often 頗多
Almost always 經常
12.1 The real product does not match the promotional description 購買的物品與宣傳描述不符
12.2 Receive product delay 收貨時間逾期
12.3 Receive a poor quality product 收到品質欠佳的產品
12.4 Deceived by the seller 被賣家欺騙
12.5 Personal information is embezzled 個人資料被盜用
Clear selection
13. The online auction site that you typically use is 你經常使用的拍賣網站:
(1: strongly disagree - 5: strongly agree) (1: 非常不同意 - 5: 非常同意)
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3
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5
13.1 User friendly 考慮使用者需要
13.2 Easy to navigate 易於瀏覽
13.3 Homepage loads fast 網頁加載速度快
13.4 Provides up-to-date bidding information 提供最新拍賣信息
13.5 Provides feedback of sellers that are given by other users 提供其他用家對各賣家的反饋意見
13.6 Safe in the transactions 交易安全
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13.1 User friendly 考慮使用者需要
13.2 Easy to navigate 易於瀏覽
13.3 Homepage loads fast 網頁加載速度快
13.4 Provides up-to-date bidding information 提供最新拍賣信息
13.5 Provides feedback of sellers that are given by other users 提供其他用家對各賣家的反饋意見
13.6 Safe in the transactions 交易安全
Clear selection
14. How often you use the following payment method? 你常用下列付款方式嗎?
Never 完全沒有
Seldom 甚少
Sometimes 間中
Often 頗多
Almost always 經
14.1 Face-to-face 親身交收
14.2 Money order 匯票
14.3 Credit card 信用卡
14.4 Online payment companies 線上付款公司
Never 完全沒有
Seldom 甚少
Sometimes 間中
Often 頗多
Almost always 經
14.1 Face-to-face 親身交收
14.2 Money order 匯票
14.3 Credit card 信用卡
14.4 Online payment companies 線上付款公司
Clear selection
15a. Will you continue to use that online auction site in the future? 你會繼續使用你選擇的拍賣網站嗎?
Yes 會
No 不會
Clear selection
15b. If no, why? 如不會, 為甚麼?
Your answer
4b. If no, why? 如沒有, 為甚麼?
(It is the end of the questionnaire 問題完)
I have no confidence for online auction 我對拍賣網站沒信心
I think the ordering process is complexity 我覺得購物程序繁複
I am worried about being cheated 我擔心被騙
Other:
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